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Lexus of North Miami

North Miami, FL

4.6
2,688 Reviews
Experience the Lexus Lifestyle Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins. The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities. Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers. At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply. Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami. The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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14100 Biscayne Blvd

North Miami, FL

33181

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Showing 2,688 reviews

September 17, 2024

Everyone was a pleasure to work with at Lexus of North Miami. We drive down from Palm Beach. More

by DickinsonS
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Angel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaker Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Lexus of North Miami responded

We are glad to hear that our team was a pleasure to work with. Thanks for making the trip to Lexus of North Miami!

September 17, 2024

We had a very positive experience with Demitri. He was clear, concise and honest. We left with exactly what we wanted and felt very comfortable with the financial plan. Thanks for giving us such a More

by lilyoro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Demetri Melekos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Lexus of North Miami responded

Thank you for sharing your positive experience with Demitri and the team at Lexus of North Miami, Lily! We're delighted to hear that everything went smoothly and you left feeling comfortable with your financial plan. Enjoy your new vehicle!

September 16, 2024

I am very proud to be part of the Lexus North of Miami family. And even happier with the customer service and professionalism of Efrain who always has a great attitude, helps you and you always leave happ More

by disleymunoz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Efrain Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Contaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

disleymunoz responded

The best customer service in the world!!! Thank you Efraín 🙏🙏🙏.You are the best !!! Thank you Lexus North of Miami!!!!!!😊

Sep 16, 2024 -

Lexus of North Miami responded

Disleymunoz, we're delighted to hear that Efrain and the team at Lexus of North Miami provided such excellent service. Thank you for being a part of our family!

September 16, 2024

Excellent, best, fabulous, greatest, biggest, marvelous, amazing, spectacular, astonishing, astounding, incredible, wonderful, remarkable, awesome, exciting, phenomenal, extraordinary, stupendous, unbelieva More

by MARIELOUISSIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lexus of North Miami responded

Marie, thank you for the enthusiastic review! We're delighted to hear that your experience at Lexus of North Miami was so positive.

September 16, 2024

Excellent customer service. Very knowledgeable staff. Very satisfied customer. Definitely will recommend to friends and family More

by EKOSTINSKY50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyrie Yansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lexus of North Miami responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Lexus of North Miami provided excellent service. We appreciate your recommendation and look forward to serving you again in the future!

September 16, 2024

Excellent dealer , works with transparency, Jorge is the best seller ,very professional and dedicated , thank you . More

by yanetcalzadilla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Frontier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lexus of North Miami responded

Thank you for the fantastic feedback! We're delighted to hear that Jorge provided such professional and dedicated service at Lexus of North Miami. We appreciate your support!

September 16, 2024

Have been with Lexus of North Miami since I bought my car and am extremely satisfied with the employees as well as the service they have provided me with care. More

by GULMOORJANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lexus of North Miami responded

Thank you for your loyalty and kind words! We're delighted to hear that our team at Lexus of North Miami has consistently provided excellent service. We look forward to continuing to serve you!

September 15, 2024

Very efficient. Pleasant and knowledgeable sales executive. Takes all the time necessary to make you feel comfortable and aware of how the vehicle operates by the ti More

by HANKTRAG
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Terry Bean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Lexus of North Miami responded

Thank you for the positive feedback! We're glad to hear our team at Lexus of North Miami made your experience efficient and informative. Enjoy your new vehicle!

September 15, 2024

Poor customer service. I spent 4 hours just for a duplicate key and a diagnostic test for my NX250 trunk sensor. I was told they didn't have any loaners, so I had to wait t More

by CYNTHIA
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald
Sep 16, 2024 -

Lexus of North Miami responded

Cynthia, we apologize for the long wait and lack of loaner car availability you encountered. This is not the level of service we aim to provide, and we're sorry for any inconvenience caused. Please reach out directly if there's anything we can do to further assist you. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

September 15, 2024

I went to Lexus North Miami Beach yesterday to have my RX.350h serviced for 15,000. I also reported problems with the trunk door sensors because they often fail and it doesn't want to close, so they didn' More

by hmflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No one healp me I don’t event meet theme
Sep 16, 2024 -

Lexus of North Miami responded

We apologize for the inconvenience you experienced with your trunk door sensors. It sounds like we didn't fully address the issue during your visit, and that's certainly not our intention. Please reach out to us directly so we can make this right and ensure everything is functioning properly for you. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

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