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Lexus of North Miami
North Miami, FL
2,695 Reviews
Experience the Lexus Lifestyle
Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins.
The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities.
Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers.
At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply.
Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami.
The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 2,695 reviews
November 20, 2024
I had to wait almost three hours for my vehicle and once I was told the vehicle was ready I had to wait an additional 15 minutes to get my car which I only got within the 15 minutes due to me inquiring on t I was told the vehicle was ready I had to wait an additional 15 minutes to get my car which I only got within the 15 minutes due to me inquiring on the additional wait. I was told after waiting 15 minutes that my car was heading to be washed which I refused. Very very bad experience. I'm not sure sure if having a new advisor contributed to this change but it was bad. More
by LINDAADITION
Verified Customer
November 20, 2024
Bobby is the best, the service was fast and the waiting having a great complementary capuchino it’s the best. having a great complementary capuchino it’s the best. More
by photoluis
Employees Worked With
November 19, 2024
Excellent customer service! They did an amazing job helping me familiarize myself with the car's features. They did an amazing job helping me familiarize myself with the car's features. More
by MARIECASTELLANOS
Employees Worked With
November 19, 2024
Excellent customer service skills , Amazing and awesome personality. Great knowledge, ability to communicate with guests! personality. Great knowledge, ability to communicate with guests! More
by samsonov_alex@yahoo.com
November 19, 2024
Eric was very helpful and knowledgable. Great personality! Thank you. I am happy to have him Handle my vehicles maintenance. Great personality! Thank you. I am happy to have him Handle my vehicles maintenance. More
by BPTORRES6
November 19, 2024
Great service the only problem was waiting to be seen by insurance representative. Only one person was working as the other was on lunch. There was no system in place to decide who would be seen next and th insurance representative. Only one person was working as the other was on lunch. There was no system in place to decide who would be seen next and the guy just took whoever he wanted to. Poor organization. More
by Martha_smithclarke
November 18, 2024
I was disappointed by the way the service department found almost all the items where normal I have other Lexus and i also purchased a GS 350 from your dealership I always service with you I was given found almost all the items where normal I have other Lexus and i also purchased a GS 350 from your dealership I always service with you I was given an RX 350 as loaner and I never had the wind noise I have with my car at times It also has a water leak usually on the expressway at higher speeds not around town. I don’t feel that this could be normal If you like to try to correct this I can appreciate a return call. I contacted Lexus customer I explained to him the situation they told me they will call me back to help me with the issues. Thank you and have a great day Pablo Villaverde. Best way to reach if you like is to call me or text me at 305710-2948 More
by PVILLAVERDE
November 18, 2024
The service was great and performed in time. Wish the free offerings in the cafe were better. Wish the free offerings in the cafe were better. More
by olga6
Employees Worked With
November 18, 2024
My car was washed and ready on time. All the crew was very professional congrats! All the crew was very professional congrats! More
by al447005
November 17, 2024
I always got my car service at this dealer this is my second Lexus never had an issue always got a loaner when it was time to get my car service made an appointment to get a loaner and there was none ava second Lexus never had an issue always got a loaner when it was time to get my car service made an appointment to get a loaner and there was none available when I got there I had to sit and wait for my car to get service I was 3 hours late for work so I'm not that happy with the service this time More
by darsha.hunt
Employees Worked With
Johnathan
