Koons Volvo Cars White Marsh

I really cannot say enough for the service side of Koons Volvo. Larry namely, and Allen are top level service writers and customer service. What takes them over the top, their follow through with excellent Volvo. Larry namely, and Allen are top level service writers and customer service. What takes them over the top, their follow through with excellent work. Things are done perfectly, the fist time. 10 out of 10 stars More

Time to do a regular service took a long time - had my car the entire day. car the entire day. More

Larry has always been kind and helpful in all of our interactions. The staff is friendly and the service is great. interactions. The staff is friendly and the service is great. More

Larry is great to work with. Always informative and helpful. Nothing further to add here. Always informative and helpful. Nothing further to add here. More

We always receive friendly, thorough, and efficient service. We usually get the concierge pickup service as well which is always seamless. service. We usually get the concierge pickup service as well which is always seamless. More

Great service. Very attentive and keeping me up to date with info as the service visit progressed. The concierge service with a loaner is a key perk to having servi Very attentive and keeping me up to date with info as the service visit progressed. The concierge service with a loaner is a key perk to having service done by the dealer rather than a random shop. More

Every time I visit the dealership, the staff is friendly and the service is great. I also loved the fact that I could pay online for the service before picking up my car. Made the pickup process even smooth and the service is great. I also loved the fact that I could pay online for the service before picking up my car. Made the pickup process even smoother! More

Work was completed faster than expected and covered under warranty. Communication was prompt and informative. warranty. Communication was prompt and informative. More

Excellent service, you’re the best. Professional and helpful. I will always use you for my car Professional and helpful. I will always use you for my car More

I brought my 2012 Volvo S60 in for a scheduled oil change and had a frustrating experience. My appointment was at 11:00 AM, and I was told the service would take about 30 minutes. Instead, I did not leave un and had a frustrating experience. My appointment was at 11:00 AM, and I was told the service would take about 30 minutes. Instead, I did not leave until around 2:00 PM, which is a significant difference with no clear explanation. What concerned me more was the inspection report I received. It indicated that my battery was bad, even though I had recently replaced it. When I brought this up, I was told to disregard it. That raises questions about the accuracy of the inspection overall and makes it difficult to trust the recommendations provided. The staff was polite, but the lack of time management and questionable inspection results made this experience disappointing. I would recommend improving communication around wait times and ensuring that inspection reports are accurate and reliable before sharing them with customers. More