Koons Ford of Annapolis - Service Center

Terrible service department I made an appointment almost 2 weeks in advance for a minor recall notice and oil change. Drop my car off on Tuesday morning and Wednesday at 4:30 my I made an appointment almost 2 weeks in advance for a minor recall notice and oil change. Drop my car off on Tuesday morning and Wednesday at 4:30 my truck hasn’t even been back to service yet. They told me I wasn’t allowed to have a loaner for this service (truck only 1 year old) and with. 3 kids its a little tough to get everyone around. VERY disappointed!!!! This is only my 2nd time here and needless to say I will find service elsewhere. More

Body Shop Repair The body shop do an awesome job. The Manager Mr. Ferko, was very friendly and efficient. Helped me with an insurance claim and made it less confusin The body shop do an awesome job. The Manager Mr. Ferko, was very friendly and efficient. Helped me with an insurance claim and made it less confusing. More

After Hours Service Support A big THANK YOU to Alexis, the after hours telephone receptionist. My 19 year old son was on his way to pick up his car which was ready from servicin A big THANK YOU to Alexis, the after hours telephone receptionist. My 19 year old son was on his way to pick up his car which was ready from servicing. It was however after 7 PM, the service department was closed. Alexis took the effort to find my son's paperwork, closed out his account and made arrangements to get his car from where service places cars to be stored overnight. Alexis did right by my son so that he did not have to come back the next day from the Eastern Shore. As a parent, this meant a lot to me and I say Alexis represented Koons Ford in an exemplary manner. Thank you Alexis!! More

Bad time Bad service. Over priced. Poor quality. Unreliable. Don't stand by their product. Unfriendly and unhelpful staff. Declining vehicle quality. Not happy Bad service. Over priced. Poor quality. Unreliable. Don't stand by their product. Unfriendly and unhelpful staff. Declining vehicle quality. Not happy with ford in general. More

Horrible customer service I took my car in for a recall service appointment and received no word on the service for at least 30 hours. It was promised to be done that day or th I took my car in for a recall service appointment and received no word on the service for at least 30 hours. It was promised to be done that day or the morning of the next day, and someone would call to let us know it was done. We called to check up on the vehicle and were given the run around, then put on hold for an incredibly long time, and then when I asked "what the xxxx is going on over there?" this incredibly rude girl said "I don't talk with customers who use profanity." and hung up on me. Her name is Brittany Parthemore, and she needs an attitude adjustment. Needless to say, I will NEVER do business with this dealership again since this is how they treat customers. It truly is shocking considering we have given them a lot of business, I bought my car from them, should have seen that in the folder. Save yourself a headache and stress, don't bother using this dealership for service of for purchasing. More

Bad day for ford -Left the truck there Tuesday night. Today is Thursday no word about truck. Left messages, no return call. Stop by after work, Bob clueless, running a -Left the truck there Tuesday night. Today is Thursday no word about truck. Left messages, no return call. Stop by after work, Bob clueless, running around can't find my truck or the paperwork. Half hour later says he will call me in an hour. Calls in hour to tell me rotors are warped and ac compressor needs to be replaced. Rotors are brand new. Got my truck out of there as fast as possible. Will never go there again. More

Long Wait, Poor Communication...No Work Done We made an appointment to bring in our Ford Focus in to have our air conditioning fixed. This is a long saga so I'm going to summarize it as best as p We made an appointment to bring in our Ford Focus in to have our air conditioning fixed. This is a long saga so I'm going to summarize it as best as possible... We had to wait 3 weeks before we could get an appointment. We dropped our car off on Friday, had no updates from the service center all weekend so we called and left multiple messages on Monday - no reply. Tuesday we did the same and got in touch with a manager. They basically told us they had no idea where our car was (did they lose it??) and that they'd figure out what happened. Turns out they didn't realize our car was there and needed to be worked on. They told us they'd fast track it and give us an update. By Tuesday night, we had no updates so we stopped by the service center to speak to someone in person. We had the "pleasure" of speaking with a service attendant who walked up to us and tried to hand us keys to a replacement car for us to use for the night. He then proceeded to explain what had happened (we already know all of this) and was extremely defensive, basically telling us how he wasn't at fault. He said he never got any messages from us and that they hadn't started working on our car yet. When we tried to speak and express our frustration, he cut us off to further defend himself. Bottom line, offering us a replacement car to try and shut us up is not a solution. A solution would be to fix the car when you got it on Friday...not push it off for 5 days. A solution would be to listen to your customer's frustrations and admit that you messed up. A solution would be to communicate. Period. We took our car that night to a different service center - Admiral Tire on Forest Dr. They were fantastic. They listened to our problem, set expectations for the work to be done and gave us a timeline, and they even apologized for how we were treated at Ford. Something our service tech from Ford could not do. More

Worst Dealership Ever I brought my car in for a simple fix. My bill was double what it should have been because of add on services that I did not ask for. I was told that m I brought my car in for a simple fix. My bill was double what it should have been because of add on services that I did not ask for. I was told that my original representative would have to talk to me about my bill. 3 weeks, many phone calls and emails later, this has not been resolved. I wouldn't even give it one star, but that is the lowest rating possible. More

The worst They are the only Ford dealership in town and it shows. Their service department sucks. IF they actually pick up the phone, and IF they feel like wo They are the only Ford dealership in town and it shows. Their service department sucks. IF they actually pick up the phone, and IF they feel like working on your car (good luck if it's recall work because they don't make any money off that and don't want to do it), and IF you actually get your car into the shop, be sure to triple check any repairs or work they do to ensure it was actually completed. Typical dealership - Once they complete the sale, they are done with you. More

TOP NOTCH SERVICE DEPT On my long drive in from CT (with two teens, but hubby stayed at home) I lost a tail light/turn signal bulb. I drove into the service department a wr On my long drive in from CT (with two teens, but hubby stayed at home) I lost a tail light/turn signal bulb. I drove into the service department a wreck, with no appointment. Within 10 minutes I was on my way out with a new lamp, INSTALLED, and they wouldn't charge me - not even for the part. I wish I could write them 100 great reviews. They saved the balance of my trip!! More