Koons Ford of Annapolis - Service Center

Frankly, the service department is a big reason why I buy cars at Koons Ford Annapolis. They do good work at a reasonable price. Sometimes the service guys are a bit surly but I don’t care about that becau cars at Koons Ford Annapolis. They do good work at a reasonable price. Sometimes the service guys are a bit surly but I don’t care about that because they are knowledgeable and straightforward. More

Have used them exclusively for my Ford service. I have 225,000 miles on my 2012 Fusion and it has rarely needed emergency service. I had a bearing fail and Mike worked me in and resolved the issu I have 225,000 miles on my 2012 Fusion and it has rarely needed emergency service. I had a bearing fail and Mike worked me in and resolved the issue quickly. More

Got me in quickly and out faster than anticipated. Appreciate the teams great customer service Appreciate the teams great customer service More

Service and communication was great! ! Had no issues at all and it was nice to jump in my SUV and head home right after. ! Had no issues at all and it was nice to jump in my SUV and head home right after. More

Service for our 2010 Ford Expedition is top shelf -- fast and easy. Thank you, Mike Treas! and easy. Thank you, Mike Treas! More

Pick up and delivery drivers were terrific! 50k tune up took a l;long time 50k tune up took a l;long time More

Everyone at Koons is wonderful! They treat us like family. I highly recommend you go there for any of your car needs. They treat us like family. I highly recommend you go there for any of your car needs. More

Everyone at Coons that I dealt with, we're very courteous and helpful. Got my truck done in no time. Thanks guys and gals. and helpful. Got my truck done in no time. Thanks guys and gals. More

I never received a call/update from my rep. He said he called twice...never got anything. That' tough to believe in this day and age with technology. I called and left 2 voicemails over 3 days. He said he called twice...never got anything. That' tough to believe in this day and age with technology. I called and left 2 voicemails over 3 days. Also, you guys are way too busy. There are other outfits who have way better customer service and get the job done much faster. Lastly, I left the keys on the car and called to alert someone of that after dropping the car. I asked the lady on the phone if I should turn around and drop in the drop box and she said no, just give me the code. I gave her the code and called 5 hours later for a status to only find out that nobody got the code, and nobody touched the car. Again, you guys are way too busy for good customer service. More

Great handlingbof vehicle Friendly and welcoming staff Respect for vehicle and the property inside Will visit again staff Respect for vehicle and the property inside Will visit again More