Koons Ford of Annapolis - Service Center

My most recent experience was poor. My car was there for over 2 months. Very little status updates. The work being performed basically fell through the cracks. After over 2 months t My car was there for over 2 months. Very little status updates. The work being performed basically fell through the cracks. After over 2 months the day the work was to be completed it wasn't. My advisor went on vacation. I enlisted Ford Motor Company to find out about financial aid and they were able to find that I had a warranty so a $10K job cost $150. The dealer would not have found that warranty for me. After picking up my car I thought I would still give Koones Ford another chance I found the cover to my motor in my trunk. Which makes me believe that no one double checked the work. Someone else put the engine cover on for me. There was one bolt missing. Needless to say I am not a happy customer. More

Great Service and communication with me regarding issues with my truck and the best steps forward. with my truck and the best steps forward. More

Customer service was polite and curtious. They inspect the car and provided me with a feedback. They inspect the car and provided me with a feedback. More

I have an older . odel car. I love not being pressured to see other cars. I wish to keep my own for now Koons is ALWAYS thorough. ALWAYS friendly. I can ALWAYS coun odel car. I love not being pressured to see other cars. I wish to keep my own for now Koons is ALWAYS thorough. ALWAYS friendly. I can ALWAYS count on them. Koons of Annapolis: The dealership you can count on!!! See you all in the fall!! More

Vehicle bought and serviced at dealership under the supervision of Koon's Ford service representative. supervision of Koon's Ford service representative. More

Drive excessive miles while my car was there only to have a chip update. They took it off of the dealership 3 times. a chip update. They took it off of the dealership 3 times. More

Very pleasant people and helpful. Explains any work that has been done and any issues Explains any work that has been done and any issues More

The work was performed, the attendants were courteous and the detailing was superb. I was truly impressed. the detailing was superb. I was truly impressed. More

The service staff were nice but the lack of communication was unacceptable. They had my car for 2 weeks and did not correct the issue despite telling me that it was fixed and tested. was unacceptable. They had my car for 2 weeks and did not correct the issue despite telling me that it was fixed and tested. More

Just ask Earl and Drew why I am unhappy, no excuse for sloppy paperwork and responces!!!! I don't know if I have new or used parts in my F 150!!!!! Warranty work is obviously and undesired service prefor sloppy paperwork and responces!!!! I don't know if I have new or used parts in my F 150!!!!! Warranty work is obviously and undesired service preformed. Thanks for the survey, William Sargent More