Koons Ford of Annapolis - Service Center

I am very pleased with the service Staff as everyone was very helpful. Ms. Norma was even willing to allow me to use her vehicle if I needed too. Blessings to the service staff and Ms. Norma. Exceptional very helpful. Ms. Norma was even willing to allow me to use her vehicle if I needed too. Blessings to the service staff and Ms. Norma. Exceptional job as a team! More

Mike was very good at getting my Lincoln up and running asap since I was without transportation. asap since I was without transportation. More

Quick drop off and a little longer wait time since it wasn’t maintenance but fixing an emissions sensor. I just wished the checked in if you wait on site, wasn’t maintenance but fixing an emissions sensor. I just wished the checked in if you wait on site, More

Very good customer service and the service was great team really take care of me and it was easy appointment really take care of me and it was easy appointment More

good service as alway for the past 40 years been dealing with koons for all these years ,parts, service purchase of new vehicles with koons for all these years ,parts, service purchase of new vehicles More

Earl and his technicians went above and beyond working with Ford to fix my vehicle properly. They jumped through every hoop that Ford required them to do in order to prove my engine was defective and that with Ford to fix my vehicle properly. They jumped through every hoop that Ford required them to do in order to prove my engine was defective and that it needed to be replaced. They did what was right for the customer and I am very grateful for all of their hard work. I feel so much safer in my vehicle now. More

Took good care of my vehicle. Mike Treas was very responsive to my car issues. Mike Treas was very responsive to my car issues. More

I have always had great interactions with the Koons service team, Especially Earl Mosby and David Smith who are able to deal with my out of the ordinary service fleet service and warranty requests! service team, Especially Earl Mosby and David Smith who are able to deal with my out of the ordinary service fleet service and warranty requests! More

Mark Bouling is the best advisor. He is always good at accommodating customers even when you book appointments online. Now I know booking online isn't the best way to book appointme He is always good at accommodating customers even when you book appointments online. Now I know booking online isn't the best way to book appointments. It's better to call in. I had to cancel an appointment at the last minute recently because I realized how to turn on a feature on my new F-150 en route to my service appointment. Mark was understanding. More

The service rep was knowledgeable and courteous. The communication was thorough throughout the service process. The communication was thorough throughout the service process. More