Koons Ford of Annapolis - Service Center

Another great experience! Clean facility Lounge comfortable Offered Coffee Staff friendly  Oil changed & tire rotation plus recall Clean facility Lounge comfortable Offered Coffee Staff friendly  Oil changed & tire rotation plus recall More

Excellent service The service manager was awesome and i was in and out in less time than they told me was in and out in less time than they told me More

I work directly with Mike Treas all my service needs. He is attentive to my needs and keeps me aware of on-going work. He is a very good service repreaentative. He is attentive to my needs and keeps me aware of on-going work. He is a very good service repreaentative. More

Good folks who pay attention to the details. They are straight forward with no games They are straight forward with no games More

Mike Tres and team are ALWAYS excellent. Mike has been taking care me and my vehicles for many years. Thank you Mike for ensuring my vehicle is safe!!! Mike has been taking care me and my vehicles for many years. Thank you Mike for ensuring my vehicle is safe!!! More

Advisor Alex Downey was outstanding. He took care of my car and kept me advised. Also, I prefer to use the free pick-up and delivery, which is a nice feature. He took care of my car and kept me advised. Also, I prefer to use the free pick-up and delivery, which is a nice feature. More

Margo was absolutely great to work with! She went above and beyond to communicate with me, by phone, text, email and pictures. I also had great service from Terri in Finance and she did ever She went above and beyond to communicate with me, by phone, text, email and pictures. I also had great service from Terri in Finance and she did everything to make the buying experience as smooth as possible. Great experience at this dealership! Would not hesitate to recommend to my friends and family. Thanks to all involved with the purchase of my new Nautilus! More

Mike Treas is the best! Always takes great care of us — and our Escape! Never a problem or complaint! Always takes great care of us — and our Escape! Never a problem or complaint! More

Schedule an appt for 0900 several weeks prior yo the appt. Arrived at 0900. At noon i went to service advisor to check on my vehicle as it was o ly an oil change, tire rotation, and fluid topoff. Adv appt. Arrived at 0900. At noon i went to service advisor to check on my vehicle as it was o ly an oil change, tire rotation, and fluid topoff. Advisor said tgey had not yet started on the vehiclr AT NOON. I requested my vehicle be returned to me wihour being serviced! Very, very poor customer service. I also contacted the corporate office and received a case number. Also left message for service manager to call me back and never received a call back. More

Professional, courteous and timely. A smile on every ones face. I would recommend to all my friendfs A smile on every ones face. I would recommend to all my friendfs More