Koons Ford of Annapolis - Service Center

Some Service Techs get it done. Others send you home having done nothing. Slow leak in tire still a problem but was sent home after being told no problem found. Others send you home having done nothing. Slow leak in tire still a problem but was sent home after being told no problem found. More

Pick up, Service, and Delivery. Absolutely stellar service. Have been using Koons to service my Ford Ranger for a little over a year and am impressed with the level of service I h Absolutely stellar service. Have been using Koons to service my Ford Ranger for a little over a year and am impressed with the level of service I have received. Would recommend them to anyone. More

All I needed was done quickly and fonished on time. I was well cared for I was well cared for More

This was the first service I needed for my Ford and I took it to the local Ford dealership for the work. Koons Ford Service was great. Alex in the service department was excellent and the job took very l took it to the local Ford dealership for the work. Koons Ford Service was great. Alex in the service department was excellent and the job took very little time and was completely satisfactory. More

Staff didn’t seem prepared, organized nor interested. Needed services that weren’t available on website when scheduling and was slightly chastised for not knowing that I had to call for that service, spe Needed services that weren’t available on website when scheduling and was slightly chastised for not knowing that I had to call for that service, specifically inspection. I’ve dealt with Fred Beans Ford in PA and Ciocca Ford Lawrenceville. Both provided a superior experience in comparison. Service Representative recommended services that were recently completed at Ford dealer in PA. Will not return to Koons. More

Have been using Koons service center for many many years. My service rep Mike Treas is outstanding. Will continue to go through Mike for all of our service needs. My service rep Mike Treas is outstanding. Will continue to go through Mike for all of our service needs. More

I have been a customer for many years due to expert workmanship and customer service workmanship and customer service More

The service tech (Mike T. ) is excellent. Kept me informed about status and service was performed in a timely manner and the cost was below estimate. ) is excellent. Kept me informed about status and service was performed in a timely manner and the cost was below estimate. More

Great service! We will be coming back. A big Thanks to Earl for keeping us informed. We will be coming back. A big Thanks to Earl for keeping us informed. More

They did not do the work they claimed they did. They just closed the ticket They just closed the ticket More