Koons Ford of Annapolis - Service Center

I've been dealing with Koons Ford Annapolis for decades. Always great deals, great service, great people. Always great deals, great service, great people. More

Charlie Foxtrot…nothing but runaround. They’ve had my car 2 weeks. I bought a lemon with a lot of problems and still can’t drive the car after almost 3 months. 2019 Ford Fiesta purchased 2 They’ve had my car 2 weeks. I bought a lemon with a lot of problems and still can’t drive the car after almost 3 months. 2019 Ford Fiesta purchased 28 June. 3 big issues already. Today is 13 Sept. we’ve drove the car maybe 2 weeks combined. All I keep hearing they have to “wait on parts”. I have asked for a loaner but have been denied. Koons Ford is a terrible dealership. I do not understand because I take my Toyota to Koons Toyota for service and I get great service. I even get loaner car if they keep my car for more than one day. I will never recommend Koons Ford. I probably will never recommend the Koons brand to anybody even with the good experiences I’ve had with the Toyota dealership. More

Will Chikara of Koons Ford Lincoln was professional, knowledgeable, courteous and thorough. Would highly recommend. knowledgeable, courteous and thorough. Would highly recommend. More

Satisfied with the service rendered at Koons of Annapolis MD. Planning to continue this relationship MD. Planning to continue this relationship More

The service center is great to work with. Mike Treas is always there to help. Mike Treas is always there to help. More

Have worked with Koons and Mike Treas for 7 years. Recently had separate issues come up on a fleet vehicle within weeks of each other and were back on the road quickly both times. Recently had separate issues come up on a fleet vehicle within weeks of each other and were back on the road quickly both times. More

Por no hablar inglés. No le toman atención. Medijieron que si no lleva a alguien q hable inglés no me podían ayudar es te deller es lo peor q me ha pasado No le toman atención. Medijieron que si no lleva a alguien q hable inglés no me podían ayudar es te deller es lo peor q me ha pasado More

I really appreciate they always get my truck back to me when I need it when I need it More

Michael Alesandrini is the #1 ranked GM in America according to Home & Garden Magazine 2017. Randy Tucker is the man and always takes care of me. according to Home & Garden Magazine 2017. Randy Tucker is the man and always takes care of me. More

Terrible experience…despite a scheduled appointment and knowing I was waiting it took the service department almost 3 hours to do an oil change and update the Sync on my F150. Vehicle was parked for almost knowing I was waiting it took the service department almost 3 hours to do an oil change and update the Sync on my F150. Vehicle was parked for almost an hour before they even started. Then I was charged $88 for an oil change that was quoted on their web site as being no charge. When challenged about the cost, my service advisor advised it was a known issue than management was aware of but hasn’t corrected. More