Koons Ford of Annapolis - Service Center

Everyone is always respectful and kind. I would always refer them to others.Your work is always right the first time. I would always refer them to others.Your work is always right the first time. More

Service advisor Bruce was pleasant and efficient regarding service on my truck, all went in a timely manner. regarding service on my truck, all went in a timely manner. More

Excellent service from Mike Treas and the team at Koons Ford Annapolis; they managed to get my car serviced without an appointment, despite being booked up with other work. Ford Annapolis; they managed to get my car serviced without an appointment, despite being booked up with other work. More

I am sorry to report that my SUV stop working this morning. I drove it and after pulling into a residential garage and turning it off for 5 minutes, it would not start up again. I called the Annapoli morning. I drove it and after pulling into a residential garage and turning it off for 5 minutes, it would not start up again. I called the Annapolis Store maintenance where I had over $3900.00 worth of work done, less than one day, and they sent a road serve truck. He turned the key a couple time and it started so, I drove back to the service department at Ford on Riva road.. As I was driving all the dashboard indicators start and dropped. They did not register anymore. After I pulled up to the service door and did not turn off the key for fear of not starting up again. But, I tried to put in reverse gear to move back, it would not go into gear, at all. Not to back up or drive. I left it there with Mike Treas with the info. Also, I noticed the hood was not down tight and I tried to close it. I opened and lift it and found a transmission container under the hood on the right side laying down. More

Mike Treas 5 Stars, going to him since 2013, always gets the job done. GIVE HIM A BOUNS the job done. GIVE HIM A BOUNS More

I am thankful for the help and concern for my ancient ford SUV. Also, for Mike Treas who will see through to replacing the license plate bracket that was broken during the work in the shop. ford SUV. Also, for Mike Treas who will see through to replacing the license plate bracket that was broken during the work in the shop. More

Recall Service on the Ford Edge . ....Michael was FOUR **** Getting In & Out Need his picture ..... another handsome face! ....Michael was FOUR **** Getting In & Out Need his picture ..... another handsome face! More

Professional staff and polite. Called late afternoon since had not heard from servicecar was done early apparently. Called late afternoon since had not heard from servicecar was done early apparently. More

As a frequent and regular customer, as long as I am dealing with Earl, everything always goes as planned!! dealing with Earl, everything always goes as planned!! More

They took my car in as scheduled, made the recall repair and called me as soon as it was completed and ready for pick up. Friendly, efficient and done earlier than stated. and called me as soon as it was completed and ready for pick up. Friendly, efficient and done earlier than stated. More