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Koons Ford of Annapolis
Annapolis, MD
1,285 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,285 reviews
January 19, 2024
The service team at the Annapolis shop is always excellent. My service tech/supervisor of choice is Mike Tres. Over the years I have owned various fords and always used this shop. Mike Tres is a excellent. My service tech/supervisor of choice is Mike Tres. Over the years I have owned various fords and always used this shop. Mike Tres is a good representative for Ford as he is professional, very knowledgeable and friendly. The service team always take good care of my truck, Thank you Deb More
by DEBTOLSON
Verified CustomerEmployees Worked With
January 18, 2024
Very poor service experience. Had to bring in my Aviator for a recall issue and it took weeks to schedule where I would be able to get a loaner vehicle. The loaner was not compa Had to bring in my Aviator for a recall issue and it took weeks to schedule where I would be able to get a loaner vehicle. The loaner was not comparable to my current vehicle and was very old for a loaner (35k miles, no navigation/car play, no satellite radio, etc.). I was called at around 11:30am and was told my vehicle was ready for pick up. I arrived at 2:20pm and was told my car was almost done being washed and vacuumed. I waited just around an hour from then before my car was brought up, still wet and not vacuumed. Would give 0 stars if it was an option. More
by MATTHEW.A.EASTON
Employees Worked With
January 16, 2024
Zach did an excellent job explaining the buying & financing process and was extremely knowledgeable about the vehicle. He and Terri we both great! I would highly recommend them and would purchase fr financing process and was extremely knowledgeable about the vehicle. He and Terri we both great! I would highly recommend them and would purchase from them again. More
by RAYMOND.WICK
Employees Worked With
Terri Norris, Zach Swenski
January 15, 2024
All work was done on time and the car was ready for pick up when we were told. up when we were told. More
by SUBBALL2000
Employees Worked With
January 14, 2024
Sales rep Chuck and finance rep Terri are the dynamic duo. I'm super happy. duo. I'm super happy. More
by HappyFamily2024
January 13, 2024
Super easy and professional from our sales rep Chuck to finance rep Terri we had a smooth process. finance rep Terri we had a smooth process. More
by lpelletier63
January 12, 2024
Kelly was extremely helpful and answered all my questions. I will be happy to do business again with Kelly. questions. I will be happy to do business again with Kelly. More
by reidenbachb
Employees Worked With
January 12, 2024
Brandon was a great salesperson and making the deal was a no nonsense and quick process that resulted in a fair deal. I would recommend Koons Ford to anyone. no nonsense and quick process that resulted in a fair deal. I would recommend Koons Ford to anyone. More
by acornreno
Employees Worked With
January 12, 2024
DEALERSHIP VERY CLEAN - EASY TO MAKE APPOINTMENTS - MY SERVICE ADVISOR MIKE AND SERVICE COORDINATOR PAULA VERY NICE AND KEEPS ME INFORMED. SERVICE ADVISOR MIKE AND SERVICE COORDINATOR PAULA VERY NICE AND KEEPS ME INFORMED. More
by RICHARD.PAVLOSKY
Employees Worked With
Other Employees :
PAULA SERVICE COORDINATOR, MARK SHUTTLE DRIVER
