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Koons Ford of Annapolis
Annapolis, MD
1,284 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,284 reviews
April 06, 2024
Chuck was great to work with. Very attentive made the whole process of the purchase experience great. Very attentive made the whole process of the purchase experience great. More
by patty.corbin
Verified CustomerEmployees Worked With
April 06, 2024
This manager spoke over me the entire phone conversation and was extremely RUDE! Would not respond back to my email. and was extremely RUDE! Would not respond back to my email. More
by Danielle
Employees Worked With
April 06, 2024
We had a great experience. Darrick was attentive, answered all our questions. Thanks. Dave and Reenie Craven Darrick was attentive, answered all our questions. Thanks. Dave and Reenie Craven More
by cravendavid
Employees Worked With
Other Employees :
I think the very nice woman who helped us complete the sale was Terry. She was terrific.
April 06, 2024
Everyone was friendly and easy to work with - I appreciated that very much. Thank you. appreciated that very much. Thank you. More
by HALLCLAY
April 05, 2024
This is the second car we’ ve purchased from this dealership and we’re pleased with Standardthe entire operation from sales to customer support. dealership and we’re pleased with Standardthe entire operation from sales to customer support. More
by dg0708
April 05, 2024
This was my second time at Koons Annapolis service center. I used the online scheduler and it was excellent to pick my preferred time. The place is very comfortable to wait while your car is being s center. I used the online scheduler and it was excellent to pick my preferred time. The place is very comfortable to wait while your car is being serviced. The service advisor was very polite and able to answer my questions and concerns. More
by Melendez
Employees Worked With
David Lewis
April 04, 2024
Great service. Utilized the online scheduler and pick up and delivery. No other car make does that. Pick up was easy, great advisor, kept me posted during the da Utilized the online scheduler and pick up and delivery. No other car make does that. Pick up was easy, great advisor, kept me posted during the day. I recommend the dealer. More
by MCHRISTIANHARDIN
April 04, 2024
Service was spot on! Comprehensive and needed service. SUV drove like it was brand new (63,000 miles) Comprehensive and needed service. SUV drove like it was brand new (63,000 miles) More
by JOHNAANDGLENN
Employees Worked With
April 03, 2024
Koons Ford/Lincoln of Annapolis always provides exceptional service to my vehicle. I just wish they had more service technicians which could make scheduling an appointment easier. exceptional service to my vehicle. I just wish they had more service technicians which could make scheduling an appointment easier. More
by DMARSHALLJR959
Employees Worked With
April 03, 2024
Mike Treas was very helpful. ..as he always is. I am always happy with the service I receive at Koons Ford Annapolis. ..as he always is. I am always happy with the service I receive at Koons Ford Annapolis. More
by jbraland
Employees Worked With
