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Koons Ford of Annapolis
Annapolis, MD
1,558 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,558 reviews
October 16, 2024
Earl and his technicians went above and beyond working with Ford to fix my vehicle properly. They jumped through every hoop that Ford required them to do in order to prove my engine was defective and that with Ford to fix my vehicle properly. They jumped through every hoop that Ford required them to do in order to prove my engine was defective and that it needed to be replaced. They did what was right for the customer and I am very grateful for all of their hard work. I feel so much safer in my vehicle now. More
by biello2222
Verified CustomerEmployees Worked With
Other Employees :
Any technician/mechanic that worked on my vehicle
October 16, 2024
Took good care of my vehicle. Mike Treas was very responsive to my car issues. Mike Treas was very responsive to my car issues. More
by MERRITTSE
Employees Worked With
October 15, 2024
I have always had great interactions with the Koons service team, Especially Earl Mosby and David Smith who are able to deal with my out of the ordinary service fleet service and warranty requests! service team, Especially Earl Mosby and David Smith who are able to deal with my out of the ordinary service fleet service and warranty requests! More
by Tom Provenza
October 14, 2024
The Koons of Annapolis Team is awesome Mr. Bobby is the best and makes buying a vehicle a delight. His handshake means something. He surrounded with a great support team who is very knowledgea Bobby is the best and makes buying a vehicle a delight. His handshake means something. He surrounded with a great support team who is very knowledgeable . More
by PAUL.MARSHALL
Employees Worked With
Mr. Robert Baker
October 13, 2024
Mark Bouling is the best advisor. He is always good at accommodating customers even when you book appointments online. Now I know booking online isn't the best way to book appointme He is always good at accommodating customers even when you book appointments online. Now I know booking online isn't the best way to book appointments. It's better to call in. I had to cancel an appointment at the last minute recently because I realized how to turn on a feature on my new F-150 en route to my service appointment. Mark was understanding. More
by DKENT713
Employees Worked With
Mark Bowling
October 11, 2024
The service rep was knowledgeable and courteous. The communication was thorough throughout the service process. The communication was thorough throughout the service process. More
by donald.parr
October 11, 2024
Earl in ten service department is amazing and truly customer focused. Koons Ford of Annapolis is the only place to take my truck. Thanks, Joe customer focused. Koons Ford of Annapolis is the only place to take my truck. Thanks, Joe More
by JOESME
October 11, 2024
Charlita is awesome! Great buying experience, told her what I wanted and she found it! Second vehicle I’ve purchased from Charlita! Great buying experience, told her what I wanted and she found it! Second vehicle I’ve purchased from Charlita! More
by JMPARENT
Employees Worked With
October 10, 2024
I have been using Koons Forf of Annapolis for 30 years. They kept my Explorer running for 25 when I finally donated it. I bought another Ford from them so I must be a satisfied customer. They kept my Explorer running for 25 when I finally donated it. I bought another Ford from them so I must be a satisfied customer. More
by amyers4546
Employees Worked With
Don’t remember
October 10, 2024
The service rep and the technicians were great. Fixed my issue and educated me about how to keep my vehicle in good shape. Fixed my issue and educated me about how to keep my vehicle in good shape. More
by WILL.A.REYNOLDS
Employees Worked With
