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Koons Ford of Annapolis
Annapolis, MD
1,560 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,560 reviews
November 04, 2024
Brandon was quite helpful and patient. I tested several types of cars. Eventually, we narrowed things down to something I liked the most. After that, he found a way to make it happen — I tested several types of cars. Eventually, we narrowed things down to something I liked the most. After that, he found a way to make it happen — a nice deal. I have recommended Brandon (and the dealership) to family members. More
by MG46
Employees Worked With
November 02, 2024
Service Rep was easy to work with. Only issue paperwork was not ready when I picked up vehicle. Service rep did mail paperwork work to me. Only issue paperwork was not ready when I picked up vehicle. Service rep did mail paperwork work to me. More
by BGS315
Verified CustomerEmployees Worked With
David Wheeler
November 02, 2024
The work was good. The pick up was great! The explanation of extyra charges was poor. The pick up was great! The explanation of extyra charges was poor. More
by KEN.PIEL
Employees Worked With
November 02, 2024
Chuck was very personable, knowledgeable and efficient. He followed through with what he said he would do and returned my calls promptly. He followed through with what he said he would do and returned my calls promptly. More
by joannetaylor2311
Employees Worked With
November 02, 2024
Everyone was consciously connected to what I needed and got the job done. Alex was so hind and helpful. Thank you to all involved. got the job done. Alex was so hind and helpful. Thank you to all involved. More
by ICDATTCW
Employees Worked With
Other Employees :
Alex, Service agent, Antonio, Service, Norma Robinson, and Paula
November 01, 2024
I’ve bought several Explorers at Koons and always had my cars serviced there. I do that because I have a great service manager, the prices are reasonable and the turn-around time meets my needs. I typically cars serviced there. I do that because I have a great service manager, the prices are reasonable and the turn-around time meets my needs. I typically wait for service to be performed and get the vehicle back in a reasonable amount of time. More
by dick8
Employees Worked With
October 30, 2024
Very professional service all around. It was an easy process and would highly recommend. Thanks It was an easy process and would highly recommend. Thanks More
by Cullen
Employees Worked With
October 29, 2024
I recently purchased a 2020 Jeep Gladiator from Koons Ford of Annapolis, and I highly recommend Brandon and Terri! They made us feel welcome and valued from the start. The test drive went smoothly, and t Ford of Annapolis, and I highly recommend Brandon and Terri! They made us feel welcome and valued from the start. The test drive went smoothly, and the entire purchasing process was efficient with clear and fair pricing. Brandon’s knowledge of the vehicle was invaluable, ensuring we felt confident with our new car. Terri guided us through the paperwork seamlessly and answered all our questions. We left excited and happy with our choice. If you're looking for a car, visit Koons Ford of Annapolis and ask for Brandon and Terri—you won't be disappointed! More
by SummerMo18
Employees Worked With
October 29, 2024
Koons is always great to deal with there service department is always very good easy to deal with department is always very good easy to deal with More
by MARTY-SLAUGHTER
October 29, 2024
Very please with my experience at the dealership. Brandon was responsive without being pushy. Helped find the perfect model after some research. Even when small challenges occurred he worked throug Brandon was responsive without being pushy. Helped find the perfect model after some research. Even when small challenges occurred he worked through them and kept communication open. Highly recommend him. More
by ei
Employees Worked With
