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Koons Ford of Annapolis
Annapolis, MD
1,513 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,513 reviews
October 19, 2024
Very good customer service and the service was great team really take care of me and it was easy appointment really take care of me and it was easy appointment More
by Mamadou
Verified Customer
October 19, 2024
Great staff. Very friendly and attentive. Was able to answer every question that I had. Very friendly and attentive. Was able to answer every question that I had. More
by J.MHOLLOWAY1980
October 17, 2024
Working with Koons Ford of Annapolis was a great experience. The sales representative was exemplary- he listened to our requests and delivered exactly what we wanted. The finance/warranty person use experience. The sales representative was exemplary- he listened to our requests and delivered exactly what we wanted. The finance/warranty person used a very sophisticated device to obtain the needed information and signatures. The lovely woman at the front of the showroom was warm and welcoming, and set a positive tone for the dealership. More
by CFRANDAL
October 16, 2024
Earl and his technicians went above and beyond working with Ford to fix my vehicle properly. They jumped through every hoop that Ford required them to do in order to prove my engine was defective and that with Ford to fix my vehicle properly. They jumped through every hoop that Ford required them to do in order to prove my engine was defective and that it needed to be replaced. They did what was right for the customer and I am very grateful for all of their hard work. I feel so much safer in my vehicle now. More
by biello2222
Employees Worked With
Other Employees :
Any technician/mechanic that worked on my vehicle
October 16, 2024
Took good care of my vehicle. Mike Treas was very responsive to my car issues. Mike Treas was very responsive to my car issues. More
by MERRITTSE
Employees Worked With
October 15, 2024
I have always had great interactions with the Koons service team, Especially Earl Mosby and David Smith who are able to deal with my out of the ordinary service fleet service and warranty requests! service team, Especially Earl Mosby and David Smith who are able to deal with my out of the ordinary service fleet service and warranty requests! More
by Tom Provenza
October 14, 2024
The Koons of Annapolis Team is awesome Mr. Bobby is the best and makes buying a vehicle a delight. His handshake means something. He surrounded with a great support team who is very knowledgea Bobby is the best and makes buying a vehicle a delight. His handshake means something. He surrounded with a great support team who is very knowledgeable . More
by PAUL.MARSHALL
Employees Worked With
Mr. Robert Baker
October 13, 2024
Mark Bouling is the best advisor. He is always good at accommodating customers even when you book appointments online. Now I know booking online isn't the best way to book appointme He is always good at accommodating customers even when you book appointments online. Now I know booking online isn't the best way to book appointments. It's better to call in. I had to cancel an appointment at the last minute recently because I realized how to turn on a feature on my new F-150 en route to my service appointment. Mark was understanding. More
by DKENT713
Employees Worked With
Mark Bowling
