Koons Ford of Annapolis

New tires looked a mess with white lubricant all around tires and rims. Should have cleaned after install tires and rims. Should have cleaned after install More

I just drove from Annapolis, MD to Seattle,Washington. I trust Koons Ford to service my F250 with a truck camper. Every year before I leave on this trip and have never been disappointed. Mike and his c I trust Koons Ford to service my F250 with a truck camper. Every year before I leave on this trip and have never been disappointed. Mike and his crew provide a high level of expertise and customer service. I am always grateful to know my truck is in good working order and will perform well. Thank you! More

Excellent service experience, from the appointment coordinator to the service representative to the pickup and delivery driver. A pleasure to deal with Koons Ford. coordinator to the service representative to the pickup and delivery driver. A pleasure to deal with Koons Ford. More

Ameen was very helpful; he took the time to find use the car we wanted car we wanted More

Chuck Greenlee was amazing and helped my wife and I get int our new '25 Bronco int our new '25 Bronco More

The experience was pleasant and service time was acceptable. I am use to someone coming to my car but lately I get out because no one comes directly to the vehicle to check me in. acceptable. I am use to someone coming to my car but lately I get out because no one comes directly to the vehicle to check me in. More

Appreciate the specialized service available for our wheelchair van. Helpful and professional staff . Will be back! wheelchair van. Helpful and professional staff . Will be back! More

Although I didn’t get what I wanted for my trade, the folks at koons ford really did everything they could to make sure that I got where I needed to be! folks at koons ford really did everything they could to make sure that I got where I needed to be! More

I had a great experience working with Derrick purchasing my Ford Bronco. I advised him what I was looking for and he went and found it for me. Very seamless process my Ford Bronco. I advised him what I was looking for and he went and found it for me. Very seamless process More

One: there was never a clear understanding of all the options that were ordered. For instance, ordered the xlt package but never on the order that was finalized did it state the component parts. two: t options that were ordered. For instance, ordered the xlt package but never on the order that was finalized did it state the component parts. two: thought i ordered the tonneaux cover and the bed liner but that wasn’t in the package, exactly the sort of thing that got up my nose about listing stuff and not just listing packages… was told inclusion would delay delivery by three months (this was after delivery) and even though I stated I wasn’t in a big hurry to get the truck. Next issue: What are the alleged points that are supposedly included. Bought the cover (rather expensive for what it was), but no points were applied to the purchase … then no points were allowed to install it since the service department doesn’t allow for them. S o what good are they? At that point, I took the cover home with me… Service wanted 220 bucks for a half hour job…I installed it myself… also had a bed installed. three: you would do a lot better if you were straight forward doing business. .. and not dancing around issues… Finally, time was not taken to give me a short explanation of all the options on the truck and all the things that needed setup As for the rest, getting the payment and all of the administrivia taken care of was well done and we appreciated the professionalism in that regard. More