Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Ford of Annapolis
Annapolis, MD
1,518 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,518 reviews
December 03, 2022
Excellent service. Great communication during service. Friendly. Attentive to requests. Easy to work with. Always willing to provide prompt service. Great communication during service. Friendly. Attentive to requests. Easy to work with. Always willing to provide prompt service. More
by rlthusius
Verified CustomerEmployees Worked With
December 03, 2022
Quick efficient service they research my car history make suggestions as to the possible service that I need and they call me in a timely fashion when I can pick up my car suggestions as to the possible service that I need and they call me in a timely fashion when I can pick up my car More
by RBEECHENER
Employees Worked With
December 03, 2022
Overcharged me. Did not complete work in a timely manner and had to pick up my car after a week of waiting for a part. Had to reschedule when part came in and clai Did not complete work in a timely manner and had to pick up my car after a week of waiting for a part. Had to reschedule when part came in and claimed there was nothing wrong with problems that were still under warranty. Had no loaner cars. I will not go f to Koons Ford Annapolis ever again. More
by rosebhud
December 03, 2022
Super helpful! Not pushy and was just all around a genuine person! I would recommend and refer Joseph to everyone Not pushy and was just all around a genuine person! I would recommend and refer Joseph to everyone More
by KELSEYMiller
December 02, 2022
everything was good till checkout had to wait over 30 minutes since they where changing shifts. No cashier was available to take my cash. minutes since they where changing shifts. No cashier was available to take my cash. More
by wmeny
Employees Worked With
December 02, 2022
Mike is a always awesome to work with! Never an issue. Will continue to bring all vehicles to him! Never an issue. Will continue to bring all vehicles to him! More
by shane thompson
Employees Worked With
December 02, 2022
The people there, especially Mike in Service, are just the BEST! Always a pleasant experience there! the BEST! Always a pleasant experience there! More
by DONANAN
Employees Worked With
December 01, 2022
I had a recall and was informed it would take 2 hours max, I took the shuttle home and checked back 5 hours later as I wanted to take the shuttle to pick up the car. The car was not ready - I got a call max, I took the shuttle home and checked back 5 hours later as I wanted to take the shuttle to pick up the car. The car was not ready - I got a call at 6:15pm to pick up the car, which meant I could not take the shuttle, I had to wait until 10am the next day to get a ride to retrieve my car More
by lpgalady
Employees Worked With
December 01, 2022
Mike and staff do a great job in providing customer service and keeping the customer informed. service and keeping the customer informed. More
by HOLTERDON
Employees Worked With
