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Koons Ford of Annapolis
Annapolis, MD
1,947 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,947 reviews
June 26, 2023
The recent work performed on my 2014 F150 was excellent. My reason for bringing the truck in was addressed and after driving the vehicle I found that the problem had been repaired and I was very pleased My reason for bringing the truck in was addressed and after driving the vehicle I found that the problem had been repaired and I was very pleased More
by RChesler
Verified Customer
June 24, 2023
Koons Ford has been servicing my vehicle since 2013. Good service. 15 word requirement is too much. Good service. 15 word requirement is too much. More
by CSC36
Employees Worked With
June 23, 2023
Outstanding from beginning to end, the staff were helpful and knowledgeable I came a few days early to do to schedule mixup and they still accommodated my appointment. The wait area was well kept and I was a and knowledgeable I came a few days early to do to schedule mixup and they still accommodated my appointment. The wait area was well kept and I was able to get work done in there, the staff in the wait area were very helpful and generous. More
by Willie.rush
Employees Worked With
June 23, 2023
Koon's Ford Annapolis dealership service department is excellent. I totally recommend them and the service plans. excellent. I totally recommend them and the service plans. More
by FNP_SHEPPARD
Employees Worked With
Other Employees :
Michael Matson, Andrew Schneider, Mike Kegley, Steven Taylor-Watts, Bruce Pringle, Zachary Hall
June 23, 2023
Bruce is fantastic. He went above and beyond to help answer questions late in the afternoon. His tact and patience are excellent! He went above and beyond to help answer questions late in the afternoon. His tact and patience are excellent! More
by eric@epstein.bz
Employees Worked With
Bruce Pringle
June 22, 2023
Very professional and informative about the service to be performed. Vehicle was completed on tine performed. Vehicle was completed on tine More
by M_LEDO_2000
Employees Worked With
June 21, 2023
While the recall repair was, I'm assuming, successfully made (I hadn't been having problems and haven't since), I can't help but wonder if something happened that left my car battery drained to 7% charge b made (I hadn't been having problems and haven't since), I can't help but wonder if something happened that left my car battery drained to 7% charge by the time I went to drive it off the lot. To their credit, they did jump it and told me the cost of a battery (no labor), however, no one offered to replace it while I was there. I realize it's more involved than older cars, but there was nowhere else that could replace it before I got home because of the intricacy and/or their workload. So ... I'm a little disappointed. I'd have waited or at least appreciated an "We just don't have the time right now" over "Yeah, you'll make it home and you can probably get the battery cheaper elsewhere." It was just a very frustrating day, but instead true help, I got vague information and "we didn't do it" (the lights were off, the radio was off" etc. Will I give them another shot. Yes. More
by sammiam72
Employees Worked With
June 21, 2023
Horrible experience , will not recommend or return . Our car was there for over 2 weeks with very very poor communication between us and Bruce . Our car was there for over 2 weeks with very very poor communication between us and Bruce . More
by bpmlevans1977
Employees Worked With
Bruce Pringle
