Koons Ford of Annapolis

Service Professional I came in for an oil change and because of a knocking under the hood of my Explorer. I was immediately greeted by a Service person Jeffrey Carter. Onc I came in for an oil change and because of a knocking under the hood of my Explorer. I was immediately greeted by a Service person Jeffrey Carter. Once he found out the problem, he came and explained it to me with clarity and no double talk. He even followed up with me a week later to make sure I was still satisfied. I don't want to deal with anyone else but him in the future. More

Terrible service My 2013 fiesta still under warranty had to be services for a recallThey said it would be ready in a week ended up being 2 1/2 wks no receipt when I p My 2013 fiesta still under warranty had to be services for a recallThey said it would be ready in a week ended up being 2 1/2 wks no receipt when I picked up the car and some of the work not done. Had to come back in 3 weeks for additional repairs said they would be done in 2 days a week later I am begging for the car back and again no receipt. More

Koons of Annapolis totally just ripped me off I just got charged double what I should have by Koons on a wheel bearing. They would not match other quotes either. I will never go back and I will I just got charged double what I should have by Koons on a wheel bearing. They would not match other quotes either. I will never go back and I will be informing everyone I know in the Annapolis area about these crooks. They charged me over $1000 for ONE wheel bearing. They should be ashamed and I am sick to my stomach as I had no other alternative at the time. Brook Stevens More

Double side tape! REALLY??? Horrible service department. Purchased a brand new 2016 Ford Explorer XLT. After 2 days navigation broke, loud humming from engine and wind was comin Horrible service department. Purchased a brand new 2016 Ford Explorer XLT. After 2 days navigation broke, loud humming from engine and wind was coming through passenger side window. Keep in mind it only had 12 miles on it when we drove it off the lot. They all lie. I was told one person was the service manager and he even introduced himself as such and then after the car wasn't fixed AGAIN the same person told me he wasn't the service manager after all. Keep in mind in their website he is listed as the service manager! Simple fix but instead of them ordering a new cowl the service manager used double sided tape to fix the part! They claim the Ford Rep told them this was the only fix! Pure BS!! PATHETIC! Haven't had the car for 7 days and it's still at the dealership. Left numerous messages for the GM. No return calls. Called Ford and filed a BBB compliant. Next I'll contact Williams & Santoni, LLP! NEVER go through the finance piece with them. We came in with approval from Tower Federal CU with an interest rate of 2.24% and they knew this. Sales person says "I'm sure we can beat that offer" so we agreed to go through their financing to avoid the hassle of going back to our CU for a check. BIG MISTAKE!!! After waiting over an 30 minutes Jason comes out and takes us in the back giving us a heavy sales pitch to buy all of these senseless warranties. The car is brand new with less than 20 miles on it. He is aware that we already have financing for 2.24% so why did he initially offer us 5.75% as if we are clowns and would take it? I should have gone with my gut and walked out. NO ONE in that entire dealership has integrity. Lesson learned is read the reviews of the dealership you decide to buy from on every single social media sight available. It is clear customer service is NOT a priority for them based on all of the horrible reviews I am reading now. Do your research because after the deal is done all those ford promises to fix what is wrong comes with nothing but LIES, LIES AND HEADACHES! More

Excellent Service and Experience. I purchased my previous car from Koons and the experience was good so I thought I would try them again. My Explorer was stating to fall apart and thus I purchased my previous car from Koons and the experience was good so I thought I would try them again. My Explorer was stating to fall apart and thus it was time. We worked with Doug Killian, Sales Manager. He is extremely professional, knowledgeable and honest. He worked diligently to provide the best offer and was very impressive with his financial fluency. The entire staff was courteous if not down right warm. I hate buying cars, hate the drama and b.s. BUT Koons made the experience wonderful. Koons understands the value of a lifetime client, not just the one timer. I highly recommend this dealership. It is a well run organization. Kudos to Koons! More

Terrible service, put my car back together incorrectly I took my car in for a brake problem, and it was kept in the shop for 4 days. They called me and told me it was ready for pickup, so I drove up from D I took my car in for a brake problem, and it was kept in the shop for 4 days. They called me and told me it was ready for pickup, so I drove up from DC and returned my rental, only to learn the car was not yet ready and would not be for another day. They did not apologize for this error and also did not call me to let me know the car wasn't ready after saying it would be. Then they attempted to charge me $100 more than I had originally been quoted for over the phone. Lastly, I drove the car back to DC and heard a strange noise coming from my front left wheel. I called while the shop was still open that evening and was not called back. As of an hour after the shop opened the next day, my message still had not been returned. I took the car into a Ford dealership in VA and discovered that Koons had neglected to reassemble part of my front left brake. Dusty was fine during this process but Jody was very rude to me and did not apologize for having called me to tell me the car was ready when it was not. Dealing with Koons was an absolute nightmare and I will never be returning. I recommend the Ford dealership in Glen Burnie or Falls Church VA. More

Horrible sales pitch I came in to test drive and potentially purchase a new Focus. Everyone was very friendly and even offered me water after the test drive. However, thin I came in to test drive and potentially purchase a new Focus. Everyone was very friendly and even offered me water after the test drive. However, things changed once I met with the sales rep, Elliot Davis. He immediately laid on the sales pitch. He started trying to manipulate me and work me over before even giving me a price. I was treated as nearly hostile throughout the whole process. The sales pitch was atrocious. The pricing was not at all transparent. I understand that a sales pitch is part of the job, but this was something else. I don't offend easily, but I left furious and insulted. I would not recommend this dealership to anyone. I would stay away from the Baltimore location as well. My experience at this dealership led to my decision to buy another brand. More

HUGE RIP OFF I brought my 2001 Ford Escape in last year for a recall and while driving there the check engine light came on. When I dropped off the car I told the I brought my 2001 Ford Escape in last year for a recall and while driving there the check engine light came on. When I dropped off the car I told the service advisor Dusty Odom that the light had come on, could someone look at the car and see what was wrong and let me know what it would be to repair it. I explained to her that this was a third car so if repairs were going to be extensive I would just sell the car. It had 195000 miles and I didn't want to put a lot of money into it. I was told it only needed a new coil. So I had it fixed. The check engine light came back on about a week later so I took the car back and was told it needed another coil. (My receipts show it to be the same number coil twice) I declined the repair and the car has sat ever since. The car was due for registration renewal so I called my brother to come look at it to see if it was worth it to have it fixed and he discovered an exploded egr valve within 2 minutes of popping the hood. He told me you have clogged catalytic converters. If you had a check engine light on it was probably for a cylinder misfire. The 3.0L V6 engines have problems with the C.O.Ps (Coil On Plugs). When the spark plug doesn't fire it dumps unburnt gas into the exhaust system, eventually clogging the converters. My brother is a pilot for Southwest. What I want to know is how was he able to spot this very costly repair when their technicians who examined the car twice did not. I am very upset with this and feel I was given faulty information to get me to agree to repairs that weren't going to solve my car’s problem. The car was donated to Cars for Breast Cancer. I'm out the $600 I wasted at Koons Ford. I feel this was at most innocent unintentional incompetence otherwise it's a business practice of intentional deception which other consumers might want to be aware of. More

Great Dealership! I am a big fan of Ford's and my dad worked for Ford Motor Company for several years before passing away about 5 years ago. I had previously shopped a I am a big fan of Ford's and my dad worked for Ford Motor Company for several years before passing away about 5 years ago. I had previously shopped at Apple Ford in Columbia. After bad service at Apple Ford, I decided to drive the extra distance to Koons Ford of Annapolis. It was well worth the drive. My sales associate was Desmond and he was very knowledgable on his vehicles and overall very easy to talk with. When we decided on a car we wanted, we also worked with Andreas (financing or sales manager?). He was also fantastic. Offered us several options for financing and the advantages/disadvantages of all the Ford offers. Every car dealership is out to make a commission, but these guys felt human and very knowledgable at their jobs. I walked away with my new car, traded in my old one and felt like I had fantastic service. More