Koons Ford of Annapolis

Friendly and helpful. Kept me up to date with what was going on with my car. Kept me up to date with what was going on with my car. More

Dealership delivered the Ford Maverick as agreed, but after a 12 month delay due to supply chain issues. Until Charlita took over my account, they were not paticularly helpful in keeping me updated as to after a 12 month delay due to supply chain issues. Until Charlita took over my account, they were not paticularly helpful in keeping me updated as to the progress. More

Recently, I had an issue with the Service Department concerning my 2018 F-150. I explained what was going on to Michael Matson and he quickly got involved to resolve the matter. Not only did Mike see to concerning my 2018 F-150. I explained what was going on to Michael Matson and he quickly got involved to resolve the matter. Not only did Mike see to have my truck repaired, he saved me about $1000 for unnecessary work and parts. Please pass onto Mike Matson my sincere appreciation for his Leadership and Dedication to the Best Customer Service. More

The service was good and the people were very pleasant. I will be back and have services done by them. I will be back and have services done by them. More

Polite, attentive, and they care about good service. Service department always make sure that you understand the scope of the repairs needed and they follow up when they discover additional issues. The Service department always make sure that you understand the scope of the repairs needed and they follow up when they discover additional issues. The cost of service is always properly explained in detail upfront. More

Quality service in a timely manner. Just what I expected. I take both of my vehicles here. Just what I expected. I take both of my vehicles here. More

The dealership does provide great service with Mr. Tolliver, however I feel that I was not afforded exception finance or giving information and the return policy of the vehicle I purchase. I am 6'5" Tolliver, however I feel that I was not afforded exception finance or giving information and the return policy of the vehicle I purchase. I am 6'5" and size 14 shoes. The gas pedal and brake pedal because of the space under the dash did not allow smooth transferring of going from the gas to the break pedal. I expedient's three plus near accident in try in to stop the car at lights and on the high way (very dangers). I called back and took the car to see if I could move up to the Expedition that does have the spacing for my feet less than one week with 406 miles. I was not given the chance to return the car purchase the Expedition. I was not informed at the tine of purchase on the grace time. I was not happy that I was offered only 45 K when 7 day ago I paid over 63K for the car. Especially since I was looking to purchase a larger vehicle. I had been a loyal Ford customer since 1999. My wife has a Maverick on order, but is now thinking of not purchasing the truck. I felt more could and should have been done. More

Great service, price and value. Wait was to long for the quick change lane two hours Wait was to long for the quick change lane two hours More

Ordered a 2023 Ford Mustang Mach E with this dealer and had a great experience. had a great experience. More

overall it was a good experience. I was a bit frustrated by not knowing what features I actually was purchasing. As Ford suggested customer toI reduce some options I originally order I was a bit frustrated by not knowing what features I actually was purchasing. As Ford suggested customer toI reduce some options I originally order back in December '21 to ensure an earlier deliver, I came in in September and did so. Charlita could not tell me what options my Maverick I picked up had. The paper work only listed general categories and the Ford web site Charlita tried to access on her computer kept throwing her out without providing any info. I strongly recommend that the paperwork we get with our new cars explicitly list what options are in the vehicle. More