Koons Ford of Annapolis
Annapolis, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Each time I've visited the service dept, I have been either ignored, treated disrespectfully, or my calls have not been returned. I will never buy another vehicle from this dealer until they fix the cus either ignored, treated disrespectfully, or my calls have not been returned. I will never buy another vehicle from this dealer until they fix the customer relations problems that they have in service.<br><br>So far, I've bought two new vehicles that could have been Ford products in the past 5 years. And I spend an average of $2,000 on service for my vehicles per year with a private mechanic, since Koons Ford's service department is so poorly motivated.<br><br>Considering all the money spent on attracting new customers, it just makes sense that they would try to keep the customers they already have. Not so, and it's sad, since I love my Ranger. More
We were satisfied with Koons at first until we realized that they neglected to tell us an important detail about our loan. We paid off $26,000 of a $26,400 and some change loan. We carried out the remain that they neglected to tell us an important detail about our loan. We paid off $26,000 of a $26,400 and some change loan. We carried out the remaining $400 + thinking that our interest was accruing on that 400 or so dollars. Our billing statements indicated that our "next payment" was due two and a half years out since we paid so much on the original loan. The statements did not show that the interest accruing was based on the original loan amount. When I went to pay off what I thought was going to close to $500.00 I realized that I owed more than $1,200.00. I tried to settle this with the Toyota financing center, but they said to go through Koons since it was the dealer's fault. I tried to get some, if not all, of my money back but they ignored me. I went the Maryland Attorney General's Office, but Koons still ignored me. Therefore, I would not recommend Koons to my worst enemy! More
I had a vehicle taken in for repairs and body work from an accident. They made the repairs to the vehicle and were instructed to contact me with an estimate for the body damage. 9 days later I still had no an accident. They made the repairs to the vehicle and were instructed to contact me with an estimate for the body damage. 9 days later I still had no phone call and when I called them was told "o yea the reapirs are all done and the estimate was with the ticket. "I asked why no one called me and why I was not give the estimate for the body work. The contact Bill Smith told me he did not know and acted as if he really did not care. It cost me several days of unnessary rental usage becouse they decided that the customer don't matter and don't need to call them and keep thier word with us. I would not recommend this dealership for any service, repair or purchases. This was the worst experience I have ever had in a dealership. More
The service dept is non-responsive to customers. They don't call when they say they will, they don't finish work on time, they refuse to provide loaner vehicles even when it's their fault the car has to don't call when they say they will, they don't finish work on time, they refuse to provide loaner vehicles even when it's their fault the car has to be kept over, and several times we had to take our car back because the service they performed wasn't done correctly. They're usually very nice and apologetic, but that doesn't get the job done on time, or correctly. We bought our Explorer here and when it's time for another car we'll go elsewhere. More