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Koons Ford of Annapolis
Annapolis, MD
1,843 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,843 reviews
May 02, 2023
The service staff were nice but the lack of communication was unacceptable. They had my car for 2 weeks and did not correct the issue despite telling me that it was fixed and tested. was unacceptable. They had my car for 2 weeks and did not correct the issue despite telling me that it was fixed and tested. More
by Ryan
Verified CustomerEmployees Worked With
Mike Kegley
April 28, 2023
Took my Explorer Sport 2013 for an a/c repair, had to replace a large pipe for the rear system that was leaking, took care of quickly, thank you! replace a large pipe for the rear system that was leaking, took care of quickly, thank you! More
by EDANIELS13
Employees Worked With
April 28, 2023
Just ask Earl and Drew why I am unhappy, no excuse for sloppy paperwork and responces!!!! I don't know if I have new or used parts in my F 150!!!!! Warranty work is obviously and undesired service prefor sloppy paperwork and responces!!!! I don't know if I have new or used parts in my F 150!!!!! Warranty work is obviously and undesired service preformed. Thanks for the survey, William Sargent More
by DONDIS
April 27, 2023
Have been bringing my vehicles to Koon's for 20 years. ..great service and friendly staff. ..great service and friendly staff. More
by BRIAN.R.KELM
Employees Worked With
April 27, 2023
Mike Treas is outstanding and a pleasure to work with; the entire team takes very good care of my truck needs. the entire team takes very good care of my truck needs. More
by CLIPPITYDOODOG
April 27, 2023
Mike Treas always takes care of me and my truck. No issues in 7 years No issues in 7 years More
by MIKEMMCL
Employees Worked With
April 26, 2023
Been with dealership for over two decades! All aspects of the business in outstanding; the people and workmanship is above all else. I've never been disappointed by anyone or anything at KF o All aspects of the business in outstanding; the people and workmanship is above all else. I've never been disappointed by anyone or anything at KF of Annapolis! More
by JGRESKA
Employees Worked With
April 26, 2023
Bruce was amazing. He was attentive and I feel like he had my best interest at heart. The 4 stars is for the fact I had to replace the sunroof tracks after 4 years. He was attentive and I feel like he had my best interest at heart. The 4 stars is for the fact I had to replace the sunroof tracks after 4 years. This is a big problem and Ford should address it. $820 seems excessive for this repair which was sub contracted. Otherwise, stellar visit to the Service Department. More
by JOESME
Employees Worked With
Bruce Pringle, Ron Johnson
April 25, 2023
Mike is outstanding, Parts Dept was also very helpful . work done in a timely .Thanks work done in a timely .Thanks More
by Larry Hogan
Employees Worked With
