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Koons Ford of Annapolis
Annapolis, MD
1,895 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,895 reviews
May 31, 2023
Mike was great to work with. He kept me informed during the entire service appointment. He was great to work with and was able to get my vehicle back in time to take a road tri He kept me informed during the entire service appointment. He was great to work with and was able to get my vehicle back in time to take a road trip. More
by PAM.OBEE
Verified CustomerEmployees Worked With
May 31, 2023
Darrick was awesome. He was straight forward and didn’t push the suv but provided answers to questions! He was straight forward and didn’t push the suv but provided answers to questions! More
by fordno50
May 31, 2023
So disappointed in my ford, the transmission broke and it was only 6 yrs old and had less than 100,00 miles was only 6 yrs old and had less than 100,00 miles More
by NJONES8888
Employees Worked With
May 31, 2023
They need to do a better job with scheduling. They seem understaffed and you can't get anyone to call you back. A simple oil change was 2.5 weeks out! They seem understaffed and you can't get anyone to call you back. A simple oil change was 2.5 weeks out! More
by joeurban3
Employees Worked With
May 31, 2023
They are a solid team of trained professionals. They are timely and offer good service. They are timely and offer good service. More
by klong1187
Employees Worked With
May 31, 2023
Great service and quick work, Mike always takes great care of you, highly recommended working with him care of you, highly recommended working with him More
by ERIC8097
Employees Worked With
May 29, 2023
I wanted to get my side view mirror looked at due to damage and added on an oil change. The oil change took 4 hours and I never got a quote or reply about my side view mirror which is the main reason I damage and added on an oil change. The oil change took 4 hours and I never got a quote or reply about my side view mirror which is the main reason I came. I will get going to an independent mechanic moving forward. More
by torydorfman
Employees Worked With
Bruce Pringle
May 29, 2023
Mike is the consummate professional--always ready to help and consistently gets my vehicle (and me) in and out as quickly as possible. great service from the service advisor and shop personnel! and consistently gets my vehicle (and me) in and out as quickly as possible. great service from the service advisor and shop personnel! More
by RCSCHAEF57
Employees Worked With
May 28, 2023
Very good service advisor who focused on customer satisfaction. The waiting. Looked much better than my previous visit. The furniture replacement was a vey attractive improvement with the exception o satisfaction. The waiting. Looked much better than my previous visit. The furniture replacement was a vey attractive improvement with the exception of two torn chairs. More
by atallenjr
May 28, 2023
Mike always makes sure my truck is serviced efficiently. They did a great job on the truck. They did a great job on the truck. More
by JANTHETEACHER
Employees Worked With
