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Koons Ford of Annapolis
Annapolis, MD
1,638 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,638 reviews
January 18, 2023
My car was at your shop for more then 30 days, I was assured that all was repaired..... 3 weeks after we got the car back, the transition is still slipping and airbag light is back..... assured that all was repaired..... 3 weeks after we got the car back, the transition is still slipping and airbag light is back..... More
by mpcapurro
Verified CustomerEmployees Worked With
January 18, 2023
very happy with all departments of the store. service fixed right the first time and as estimated ... Thanks service fixed right the first time and as estimated ... Thanks More
by PETE36
Employees Worked With
Other Employees :
Michael Matson, Darian Brewer, John Perry, Andrew Schneider, Mike Kegley
January 17, 2023
Everyone has been pleasant and worked with me on getting my 20 year old vehicle running again. The mechanics lost my keys but have not replace it yet. I also need the remote opener and my car key. my 20 year old vehicle running again. The mechanics lost my keys but have not replace it yet. I also need the remote opener and my car key. More
by cabneycarter
Employees Worked With
January 17, 2023
Darrick did a great job keeping us up to date on the build of our vehicle. build of our vehicle. More
by bj_grass
January 17, 2023
Attempted to reach service advisor Drew 5 times throughout the day. Never returned calls. Other service advisors passed 2 messages for callback. Nothing. I had to drive 40 minutes to go talk to him throughout the day. Never returned calls. Other service advisors passed 2 messages for callback. Nothing. I had to drive 40 minutes to go talk to him in-person. Claimed "oh, I must have called back the wrong number". Sure buddy. Dealership had my vehicle for 2 days. Did nothing at all with it during those 2 days. The absolute worst service experience. Went to another dealer where my issue was resolved within one day and the advisor actually called me. More
by JackFrost
Employees Worked With
Drew
January 17, 2023
I dropped my car off to be serviced and was told multiple times the car would be ready that evening. The shop closed and they never called to say the car was not going to ready. The next day I was informed t times the car would be ready that evening. The shop closed and they never called to say the car was not going to ready. The next day I was informed that my car had not been worked on at all that day because supposedly the tech was out. Then I was told the parts needed for the recall were not available yet. My car was in the shop for 2 days with no work done to it. I am now waiting for the part to supposedly come in but it’s been 2 weeks and I have yet to hear back. I called the general manager to discuss the whole situation and left a voicemail but he never had the decency to return the call. More
by angm
Employees Worked With
Andrew Schneider
January 16, 2023
Everyone is so kind and knowledgeable. Thank you for your great service. Love the cafe Thank you for your great service. Love the cafe More
by Craigromak
Employees Worked With
January 16, 2023
Staff is efficient and kind, When the man brought my car back to me, he told me all they had done, including looking for the earring I thought I might have lost in the car. I found it in the house later. back to me, he told me all they had done, including looking for the earring I thought I might have lost in the car. I found it in the house later. More
by MVPASSOC
Employees Worked With
January 15, 2023
Great experience. The dealership did not try to tack on additional fees after my truck was made. The dealership did not try to tack on additional fees after my truck was made. More
by brent.lamb
Employees Worked With
