Koons Ford of Annapolis

Best Service Center I have ever dealt with. Personal are excellent. Koons Ford in Annapolis is the best, as far as I'm concerned. Personal are excellent. Koons Ford in Annapolis is the best, as far as I'm concerned. More

Mike Treas has proved himself as an excellent service manager. He listens to my concerns, asks me questions, provides a sound recommendation moving forward for my vehicle repairs/maintenance. After vehic manager. He listens to my concerns, asks me questions, provides a sound recommendation moving forward for my vehicle repairs/maintenance. After vehicle analysis, Mike always provides a reliable cost and schedule repair estimate. Mike communicates very well and timely updates me with any unplanned issues or additional repairs/costs. Trusting Mike is very important to me, and that is why I continue returning to Koons Ford of Annapolis. Chester More

Mike Treas and the rest of the service team have always been great to deal with and take great care of my car. been great to deal with and take great care of my car. More

Dealership was eager to sell vehicle, but follow up was awful. Didn’t send my title with all the proper paperwork to transfer vehicle in my name and dealership could care less about handling the problem. T awful. Didn’t send my title with all the proper paperwork to transfer vehicle in my name and dealership could care less about handling the problem. The s ad leman, sales manager, general sales manager all had no call back or follow up to expedite the problem. I also asked for the General Manager but he doesn’t work fridays nor weekends. It seemed very interesting for a Ford/Lincoln Dealer to offer this type of service. Title clerk could care less about expediting the problem. Waiting for title documents to be sent so I can register this car in Florida. Very sad that not one person cared to help. Still waiting. More

The person that I paid was very pushy about the warranty. It was not appreciated. It was not appreciated. More

My vehicle broke diwn and i had to have it towed to Koons. I didnt have an appointment, but contacted my Service Advisor on a Wednesday hoping they would find the problem and be able to make the repair Koons. I didnt have an appointment, but contacted my Service Advisor on a Wednesday hoping they would find the problem and be able to make the repairs in a timely manner. They did repair my vehicle in a timely manner which was a day ealier than expected and less than original estimate. Great job. More

I have had my vehicles serviced at Koons Ford of Annapolis a couple of times and thought the service and price I received was pretty good so I will continue to use Koons until they give me a reason Annapolis a couple of times and thought the service and price I received was pretty good so I will continue to use Koons until they give me a reason not to use their service. More

Service advisor great. Tire rim not sealed as asked slow leak Still leaks, someone else Tire rim not sealed as asked slow leak Still leaks, someone else More

I loved my service advisor concern and knowledge towards getting the work done to my car. It felt good knowing my advisor and tech cared. I thank you Lincoln for hiring them. getting the work done to my car. It felt good knowing my advisor and tech cared. I thank you Lincoln for hiring them. More

The service dept was excellent and was on time with my repairs My service man was just great repairs My service man was just great More