Koons Ford of Annapolis

I'm going to write this review and I haven't even picked up my truck. I called to make a service appointment, which was already 3 weeks out. Then because I wanted my transmission looked at, I had to push up my truck. I called to make a service appointment, which was already 3 weeks out. Then because I wanted my transmission looked at, I had to push the appointment out a few more days. No problem. Or at least I thought no problem. I drop off my truck, Mike Treas, ASM says casually, they are backed up in transmission. I asked what that means and he says a few hours delay, maybe overnight but he will give me a call. Surprise, he didn't call. I left a message last night, no return call, it is already 1pm the next day. I called him this afternoon and he said, well they haven't even looked at it and he has no idea when they will get to it. No I'm sorry, but instead he blames it on me by saying, "well you had so many complaints." Excuse me for being concerned. I paid a lot for a truck and have a service plan (as did many others). I told him to have it ready at 6pm...looked at or not. I'm sure the service technicians are great. Too bad they face of Koons Service is so poor. I'm finished with the service bay at Koons. Poor service, poor communication. More

Never buy a car from Koons Ford, or preorder one. I preordered a Mustang Mach E in July 2020 and it was delivered to Koons in April 2021. I was informed by the sales team that it had arrived. When I c preordered a Mustang Mach E in July 2020 and it was delivered to Koons in April 2021. I was informed by the sales team that it had arrived. When I came by the showroom to pick it up, they said the car was not actually mine, and they told me the vehicle was a demo car from Ford. I found out a couple days later that it was my car, but it had been sold to another customer. Ted Bodnar, the sales manager, lied to my face about the status of my car! Ted intentionally deceived me when I had visited the Koons dealership, and his staff sold the car that I had specifically ordered and reserved months earlier. I had preordered this car with my specifications and had been working with sales staff to pick it up, and they sold it out from under me to another buyer. I did not give Ted or any member of the sales staff authorization to sell this car that had been on hold for me. This entire process was very stressful since the information provided was contradictory and deceptive. Their customer service is appalling and the sales team was extremely hard to deal with.They never seriously tried to remedy the situation even after a letter was sent to the owner of the dealership. The whole process was unethical and unprofessional. Go to another dealer if you want to purchase a Ford. I ended up getting a Mach E from Al Packer's Ford in White Marsh and had an excellent buying experience there. More

I recently purchased a 2019 Lincoln MKZ from Koons Ford Lincoln of Annapolis. My sales rep was Darrick Tolliver. He was extremely knowledgeable, very personable and direct. Darrick and his team were frie Lincoln of Annapolis. My sales rep was Darrick Tolliver. He was extremely knowledgeable, very personable and direct. Darrick and his team were friendly, quick and professional. The entire purchasing experience took under three hours. Any questions I had after the sale Darrick was always available. I would recommend Darrick, his team and the dealership. More

The sales manager and general manager provided poor customer service, in our experience, with the potential purchase of two pre-owned cars. They also showed no consideration of our time, displaying no customer service, in our experience, with the potential purchase of two pre-owned cars. They also showed no consideration of our time, displaying no urgency, which we needed due to our circumstance. The third strike against them, was expecting us to pay full sticker price on the two cars! This was after buying a car from another Koon's location in Maryland, earlier in that week, only to find out this particular car's wiring was faulty. In this case, after further exploration, the rodents had eaten up the wiring harnesses, in the engine bay area! Thanks to lemon laws, we were able to return the car, after being returned to the shop, on three separate occasions within one week. This was prior to our visitation to Koons Ford of Annapolis. Our mistake, was visiting (KOON'S FORD OF ANNAPOLIS) attempting to buy two pre-owned cars. The sales manager was very arrogant and rude in behavior. We felt bad for the young man, that was our sales person. He was friendly and professional. We do not want to mention his name, since he had no part in this negative experience. Needless to say, we cannot endorse KOONS, regardless of which Koons brother has ownership of any particular KOONS dealership location! The good news, we successfully purchased two beautiful pre-owned cars, from Sheehey Infiniti of Annapolis. The was no comparison, in the customer service experience. The entire staff treated us with dignity and class. Thank you Sheehey! More

Customer Service is Horrible. Stay clear of Courtney. Her unprofessional and condescending attitude is a primary reason why I will never have my Lincoln serviced here again. Service - I paid $1500 to h Her unprofessional and condescending attitude is a primary reason why I will never have my Lincoln serviced here again. Service - I paid $1500 to have work done on my car. I get it home and find that the problem wasn't fixed. Steering wheel still squeaking and big greasy footprints all over my front floor mats! Wiper problem was fixed and they did a couple of maintenance items but steering wheel problem still exists. More to come I'm sure - I will be calling them back More

Worst customer service on the planet. Had my truck for six years and have had only one good experience. Non-responsive, rude, inconsistent and disappointing. six years and have had only one good experience. Non-responsive, rude, inconsistent and disappointing. More

I was born a Ford guy. My favorite uncle sold fords for almost all of his life and he schooled me early. I just counted and i have owned at least 11 fords in my life (I'm 66). My first was a ford falcon almost all of his life and he schooled me early. I just counted and i have owned at least 11 fords in my life (I'm 66). My first was a ford falcon and my last is a 2017 Ford F150 that is 10 days from going out of it 3 year/36,000 mile warranty. I say my last because Koons Ford just screwed me for the last time. Between ford's poor quality (2019 Consumer Reports ranks them #20 out of auto manufacturers) and Koons crappy service, I'm done. I'll not give them another dollar. I'd advise you not to .... But if you have to buy a ford, buy it and have it serviced at another ford dealer. I can't tell you what i'll buy, but it will not be another ford. More

STAY AWAY! Don't be fooled by the Koons name. This dealership is NOT part of the Koons Automotive Group, and their customer service shows it. They will advertise highly competitive prices and even qu dealership is NOT part of the Koons Automotive Group, and their customer service shows it. They will advertise highly competitive prices and even quote them to you but not honor them in-person. Here is a hint: go there with a decent car and a friend. Say you are interested in trading it to get them to lock in a sales price. Then pull your trade and see if they honor the sales price and let you rebuff any add-on offers. If you can get through all that, good on you! You'll need your friend to drive your car home after you buy them a nice lunch because you'll have beaten the House!! More

Buyer Beware BUYER BEWARE! This place is an absolute joke. All they care about is getting your money, after that GOOD LUCK! They will never return phone calls. If BUYER BEWARE! This place is an absolute joke. All they care about is getting your money, after that GOOD LUCK! They will never return phone calls. If you even dare to go here you better go with your own financing already lined up because all the finance department does is try and sell you on more and more stuff to increase your payment. More