Koons Ford of Annapolis

This visit was much better than the last time I was there. The last visit (16 March 2022) cost Koons and Ford my Business for Tires, Brakes, Shocks, and Oil Changes due to the floor guy berating me there. The last visit (16 March 2022) cost Koons and Ford my Business for Tires, Brakes, Shocks, and Oil Changes due to the floor guy berating me for puling up and stopping under the bay door. There was a car directly in front of me. I was also in the lane that he told me to pull in to. Behind the car! After telling him I needed an oil change and was in need of tires, I was again berated for not scheduling an appointment. This was at 8:30ish in the morning. I was told I would not be able to get an oil change that day since it wasn't scheduled. I've never scheduled oil changes on any visit. On my visit 1/31/23, I walked across your lot looking for either a Ranger or a Maverick. I also went through your show room passing many of your staff and sales associates. Not one person could say hello or offer assistance. Is that the culture at Koons now? I've bought my last two vehicles there. I don't know if there will be a third... The only part of my visit worth positive was Mr. Treas. He was personable, polite, and professional. He explained what needed to be done (Factory Recall) and gave me a fair time estimate. Koons was quicker than expected. He squared me away and answered what questions I may have had. More

I have enjoyed using this servcie/sales center for 23 years. I know the job will be done right and I will be treated very good. years. I know the job will be done right and I will be treated very good. More

Complimentary car wash would have been appreciated since the weather that day was so nice the weather that day was so nice More

Everyone is so nice to me. ..they answer all of my questions....and especially Mike Matson, who so knowledgeable and takes the time to explain my options....I feel special when ..they answer all of my questions....and especially Mike Matson, who so knowledgeable and takes the time to explain my options....I feel special when I roll into the service bay....and I appreciate it. More

Mike Treas, as always, was great. He delivered the service that was promised in a timely and professional manner. He delivered the service that was promised in a timely and professional manner. More

Very easy process buying a truck. Desmond is awesome ann I look forward to getting the truck serviced there. Desmond is awesome ann I look forward to getting the truck serviced there. More

Work is always done as fast as possible and with good quality. Mike Treas is a wonderful service advisor. quality. Mike Treas is a wonderful service advisor. More

Great service, great service people. Very timely and easy to schedule service appointments on line. Very timely and easy to schedule service appointments on line. More

Always a pleasure working with Mike. Great communication. The online scheduling was cumbersome and difficult. Great communication. The online scheduling was cumbersome and difficult. More

Chuck Greenlee was amazing to work with. He is knowledgeable, patient, and more than accommodating through every step of the process. He was able to give me industry and market insight in or He is knowledgeable, patient, and more than accommodating through every step of the process. He was able to give me industry and market insight in order to help me make a decision on the vehicle that was right for me. Chuck's knowledge of cars, from the tech to the engine was deep and he was able to articulate it to me, in a way that I could understand. I look forward to working with Chuck again for our entire family's vehicle needs. If you are in the market for a vehicle, I could not recommend Chuck Greenlee enough! More