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Koons Ford of Annapolis
Annapolis, MD
1,409 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,409 reviews
December 06, 2022
I had a problem from the very beginning. As soon as leaving the dealership after purchasing my vehicle its been nothing short of a hassle. My car is not even 2 years old yet and it had to g As soon as leaving the dealership after purchasing my vehicle its been nothing short of a hassle. My car is not even 2 years old yet and it had to go in the shop 4 times already For 4 seperate issues. One of The Times that I took it to the dealership I had to take it back 3 times correct their mistake. More
by sliprock4139
Verified Customer
December 05, 2022
Absolutely ZERO communication. I was ignored, passed around the phone system, my vehicle was kept for WEEKS and they were unable to fix my issue. I will never be returning here if I was ignored, passed around the phone system, my vehicle was kept for WEEKS and they were unable to fix my issue. I will never be returning here if I can help it, this place is the absolute worst. Terrible mechanics, terrible staff, terrible experience. Shame on you More
by Christopherclarke
Employees Worked With
Other Employees :
Jay Burger, Tedd Bodnar, Van Manley
December 05, 2022
Great service and communication from the Advisor and Technician. My vehicle was repaired in a timely manner. Technician. My vehicle was repaired in a timely manner. More
by Peter
December 05, 2022
Dropped car off on a Wednesday night for a Thursday appt. Only needed an oil change, check for noise coming from underneath and a recall fir an oil valve. Took 2 full days and no communication until after le Only needed an oil change, check for noise coming from underneath and a recall fir an oil valve. Took 2 full days and no communication until after leaving two messages for an update. More
by bearl27
Employees Worked With
Andrew Schneider
December 05, 2022
I took my car in for a scheduled appointment. They did not get to the car at all day one. On day two I picked up the car and took elsewhere. Usually I get great service. This time I couldn’t even They did not get to the car at all day one. On day two I picked up the car and took elsewhere. Usually I get great service. This time I couldn’t even reach anyone by phone. Repeated calls and no one answers in service. I walk in and six people are standing around. More
by CBATEMAN12
December 04, 2022
It was try’s good one had no appointment but got in and out it was a great experience out it was a great experience More
by PEDIETZ3
December 04, 2022
Great service and friendly staff, vehicle was ready when promised. Will return for future services. promised. Will return for future services. More
by PSROWE13
Employees Worked With
December 04, 2022
Koon's Ford always provides me great service and we enjoy dealing with Mike Treas. He is not only professional but also a caring and friendly guy. Well done! dealing with Mike Treas. He is not only professional but also a caring and friendly guy. Well done! More
by TREEFROGYOGA
Employees Worked With
December 03, 2022
Staff are Friendly, Facility is super clean, Efficient and dependable service… I always feel confident that my vehicle is in good hands…..Mike is fantastic to work with! and dependable service… I always feel confident that my vehicle is in good hands…..Mike is fantastic to work with! More
by KUKURU
Employees Worked With
