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Koons Ford of Annapolis
Annapolis, MD
1,901 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,901 reviews
October 06, 2023
The transaction was straightforward and hassle-free. Joe Stewart, my sales representative, went above and beyond by providing me with detailed photos and videos of the vehicle, as I am an out-of-state b Joe Stewart, my sales representative, went above and beyond by providing me with detailed photos and videos of the vehicle, as I am an out-of-state buyer. Additionally, Joe kindly arranged for my team to be picked up at the airport and taken to the dealership. I am extremely satisfied with the level of service provided. More
by tksloan
Verified CustomerEmployees Worked With
Joseph Stewart
October 06, 2023
New car has an issue with windshield wiper fluid. Leaking. Having to set up service appointment Leaking. Having to set up service appointment More
by BETHWEEMS1
Employees Worked With
October 05, 2023
Earl was fabulous in working through our concerns, ensuring our car was repaired and the warranty was honored, and providing exemplary client service. We couldn't have been treated any better! ensuring our car was repaired and the warranty was honored, and providing exemplary client service. We couldn't have been treated any better! More
by ROBINSEXTON
Employees Worked With
October 04, 2023
Everyone was very friendly, willing to answer questions, and gave an honest and fair deal. and gave an honest and fair deal. More
by calanctus
September 28, 2023
Very nice facility. The staff was helpful and overall experience was good. I would recommend Koons. The staff was helpful and overall experience was good. I would recommend Koons. More
by mike
September 28, 2023
I like the dealership. I indicated to the Service Manager I forgot my coupon for oil services and Service Manager wouldn't honor the price. Prior Service Managers have alwa I indicated to the Service Manager I forgot my coupon for oil services and Service Manager wouldn't honor the price. Prior Service Managers have always the price. Very disappointed.....I purchase my car at this dealership and always have had it Service there. More
by SSB4200
Employees Worked With
September 28, 2023
I have had a camera on order for almost a yeAr. In that time I have had collision repair, oil changes and service and even a recall. But I have never been called once about the camera and twice had In that time I have had collision repair, oil changes and service and even a recall. But I have never been called once about the camera and twice had to convince your team I sorcerer a camera. Seems amazing there are so many bad cameras Ford can’t make just one. Affect emergency braking system, ability to see and safety. All that said your team is generally great More
by DAVIDMATTHEWFEE
Employees Worked With
