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Koons Ford of Annapolis
Annapolis, MD
1,414 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,414 reviews
January 29, 2023
The service folks are all very friendly and work is always done right. I recommend them. always done right. I recommend them. More
by NEMARICH2
Verified CustomerEmployees Worked With
January 28, 2023
I would recommend our sales person, Charlita, but not Koons Ford. The service department and comptroller suck. I traded a car in on the 7th of January. It is now the 28th. They still have not paid it of Koons Ford. The service department and comptroller suck. I traded a car in on the 7th of January. It is now the 28th. They still have not paid it off!! Try to get an appointment for service. It will take you a month. More
by seanstorms604
Employees Worked With
January 28, 2023
Mike Mattson is/was concerned with any issue I had/have. He's of the opinion, when your happy he's happy. That's a good business relationship. His obligation to me and the corporation is fair. He's of the opinion, when your happy he's happy. That's a good business relationship. His obligation to me and the corporation is fair. More
by RMOLTZJR
January 28, 2023
Work is always done promptly and with good quality. Mike Treas is a great service advisor. Mike Treas is a great service advisor. More
by BOBHOYT5034
Employees Worked With
January 27, 2023
Mike Treas welcomed me as usual, kept me informed and satisfied my requests. The rest of the staff I dealt with were equally helpful. satisfied my requests. The rest of the staff I dealt with were equally helpful. More
by DANDUR38
Employees Worked With
January 26, 2023
Great service. Mike is always helpful and efficient. Did not wait too long for the oil change. Mike is always helpful and efficient. Did not wait too long for the oil change. More
by jka12
Employees Worked With
January 25, 2023
Dealership delivered the Ford Maverick as agreed, but after a 12 month delay due to supply chain issues. Until Charlita took over my account, they were not paticularly helpful in keeping me updated as to after a 12 month delay due to supply chain issues. Until Charlita took over my account, they were not paticularly helpful in keeping me updated as to the progress. More
by James Montgomery
January 25, 2023
Recently, I had an issue with the Service Department concerning my 2018 F-150. I explained what was going on to Michael Matson and he quickly got involved to resolve the matter. Not only did Mike see to concerning my 2018 F-150. I explained what was going on to Michael Matson and he quickly got involved to resolve the matter. Not only did Mike see to have my truck repaired, he saved me about $1000 for unnecessary work and parts. Please pass onto Mike Matson my sincere appreciation for his Leadership and Dedication to the Best Customer Service. More
by EXCUSEME1
Employees Worked With
