Koons Falls Church Ford

Koons Ford made my car-buying experience professional, and smooth.. The team was knowledgeable, efficient, and attentive, making the entire process straightforward and stress-free. and smooth.. The team was knowledgeable, efficient, and attentive, making the entire process straightforward and stress-free. More

Very disappointing experience with Koons Ford. On March 9, 2026, I leased a 2025 Ford Lightning from this dealership. This was my second purchase here, as I previously bought a new F-150 in 2022 On March 9, 2026, I leased a 2025 Ford Lightning from this dealership. This was my second purchase here, as I previously bought a new F-150 in 2022 and had an excellent experience at that time. Unfortunately, this visit was completely different. During the process, several members of the management team, including the general manager, came across as unprofessional and disrespectful. The overall atmosphere felt disorganized and far from the level of professionalism you would expect when making a major purchase like a vehicle. The only positive part of the experience was my salesperson, who remained helpful and professional throughout the process. Unfortunately, he was even spoken to disrespectfully by management while I was present, which was surprising to see as a customer. Had I been made aware of the three-day return policy before it expired, I would have strongly considered returning the vehicle simply because of how unpleasant the overall experience was. I hope dealership leadership takes this feedback seriously and works to improve the professionalism and customer service of the management team. More

Andreas Small at Koons Ford Falls Church went above and beyond to help me figure out the best situation for me, working with me weeks after driving off the lot to help me finalize my trade in. Thank you An beyond to help me figure out the best situation for me, working with me weeks after driving off the lot to help me finalize my trade in. Thank you Andreas! More

Highly recommend! First of all, I hate buying cars. I had my 2015 Ford F-150 for 11 years and would have kept it longer, but it was time for something more economical. First of all, I hate buying cars. I had my 2015 Ford F-150 for 11 years and would have kept it longer, but it was time for something more economical. I found a Toyota Highlander and met Andreas Small at the dealership. He was an absolute pleasure working with. Number one, he is extremely knowledgeable about the vehicles and the process. I met with other dealers at other dealerships, and they couldn’t answer the basics. Andreas had an Answer for every question, and for those things he was unsure of, he had an entire cadre of other individuals to consult. The prices were very reasonable and competitive and didn’t require a lot of haggling back and forth to get to a deal price. I bought a used car, and the one issue that was identified after driving off the lot was dealt with quickly. The financing and registration process was quick and painless. Andreas was extremely communicative, and definitely one of the best professionals I have had the pleasure of interacting with in any field in recent memory. Andreas and the folks over at Koons Ford went the extra mile to make sure they treated me like a valued customer. More

I just picked up my new Ford Bronco, and I couldn't be happier with the experience. I worked with Andreas Small, who made the entire process seamless from start to finish. We all know how hard these are t happier with the experience. I worked with Andreas Small, who made the entire process seamless from start to finish. We all know how hard these are to get a hold of, but Andreas kept me updated every step of the way without any of the typical 'dealership pressure.' They were incredibly knowledgeable about the different G.O.A.T. modes and trim options, ensuring I got exactly what I needed for my lifestyle. If you’re looking for a Bronco, go see Andreas - they treat you like a person, not just a commission check!" More

Overall a great experience. I called ahead and Andres had the vehicle I was interested in testing driving pulled to the front and ready to go. Once I decided I wanted it. I called ahead and Andres had the vehicle I was interested in testing driving pulled to the front and ready to go. Once I decided I wanted it. The entire process maybe took 2 hours. I also like the way Andres worked with management to provide an EV charger as the vehicle did not have one. Ramon in finance was super quick. I told him the max I wanted to put down and what I would like my monthly payment to be and he made it happen. Overall good experience. Thanks to Andres and Ramon for staying late on a Sunday to make the deal happen More

I was looking for a Ford Bronco and was in negotiations with numerous dealerships. Kevin Rojas at Koons Falls Church was great and super helpful. In the end they had the best price by a mile. I drove do with numerous dealerships. Kevin Rojas at Koons Falls Church was great and super helpful. In the end they had the best price by a mile. I drove down from Maryland to test drive and purchase the vehicle it was super quick and easy. I was in and out fast. I would highly recommend working with Kevin and buying from Koons Falls Church Ford! More

My first time purchasing a new ford, I was so excited to finally find a dealership that worked with me to make a great deal happen. Thank you Koons Falls Church Ford for the professionalism and customer ser finally find a dealership that worked with me to make a great deal happen. Thank you Koons Falls Church Ford for the professionalism and customer service to making it work for me. I love my new vehicle. More

I just knew I was making the right choice when I chose to come to Koons fall church! Love that salesmen and managers went above and beyond to help me with my purchase thank you! come to Koons fall church! Love that salesmen and managers went above and beyond to help me with my purchase thank you! More