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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,289 Reviews

5,289 Reviews of Klaben Ford Lincoln - Service Center

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March 18, 2025

Had a sudden check engine light on my 2019 Nautilus Kim Wolfram Service Advisor got me a fast appointment and her team diagnosed an emission system problem and ordered parts. Repaired in just a few days a More

by DavidM0604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2025

We've been customers with Klaben for about 10 years. Great sales and service support. Be back with our other vehicle on Friday for routine maintenance. Mona has always treated us well with every visit. More

by rvigars2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2025

Friendly, professional, and was able to get my vehicle repaired quickly. She was even able to get below the original qoute, effectively saving me hundreds of dollars. Great with communication. I will be u More

by Refboarder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Bruner
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2025

Great service department. My advisor, Mike, was with another guest and Sean stepped right in to get me started. Mike came back and finished the check in process throughly and More

by BBUTORAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2025

The customer service was excellent, and the repairs were completed fast. My vehicle was returned cleaned. More

by JEREMY_MCCORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2025

Rob was courteous, polite, and knowledgeable. He took the time to explain the bill in detail and passed on some information from the mechanic. More

by thekeatings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2025

Service is always on time and with quality in workmanship. Would recommend highly. Kim is always easy to work with and understands the situation. She even recommends alternate options. More

by FSCAFIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2025

I am sold on the mobile service. I look forward to my next purchase at Klaben Ford. If I was a salesman at Klaben I would definitely mention the mobile service. Awesome experience!! More

by duanemills50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2025

After experiencing car issues on the way home from work, we were able to drop off the car that evening to Klaben. Mona contacted me the first thing in the morning to discuss the issues I was experiencing an More

by tariann9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2025

Routine maintenance made easy. They come to you via the mobile service. Always on time and perfect service. More

by MavMaven1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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