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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,997 Reviews

4,997 Reviews of Klaben Ford Lincoln - Service Center

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January 29, 2024

Always friendly and excellent service! The customer service at Klaben is first class. I highly recommend. More

by vladan321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2024

Customer service is very good, everyone is super friendly and helpful. They also take the time to explain all the details. More

by mmm.haines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2024

Joe French, the Service Advisor and Service staff are the pillar of exemplary service and satisfaction! More

by JASONDEMARCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Crooks
January 28, 2024

Excellent professional service completed in a timely manner. The loaner car was a pleasure to drive. More

by Sugg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2024

Derek was so helpful in keeping me up to date on what was going on with the repairs to my Jeep. I was very pleased working with him and the repairs to my Jeep. I highly recommend Klaben for purchasing a ve More

by amoneypennymrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2024

Received a recall notice in the mail for my MKZ. Called and spoke with Jessica and she set up everything with no problems and the repair was made in my driveway 2 days later! Mobile tech was on time More

by cro0975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Meacham, Michael Albritton
January 26, 2024

Easy and quick The tech was very knowledgeable and personable. They were fine in no time at all! More

by BILLDEAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mathes
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2024

Mike Brandvold makes working with your service department a pleasant experience. Good overall appearance of service area. More

by DROULE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2024

My escape was due for an oil change, Rachael called me and asked if I wanted an appointment. She set me up to have the maintenance done at my home.... in Parma! While they were here the crew fixed a recal More

by copperdragon1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Fairchild
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2024

Joe French and all of the service technicians including Mike were so helpful and thorough that they put customers at ease. They went up and beyond to make sure my car is safe. More

by frenchpatricia196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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