Klaben Ford Lincoln - Service Center

Exceptional service every time. The people at Klaben Ford Lincoln are kind and considerate of my time. They always follow up and follow through with complete and excellent work. Al The people at Klaben Ford Lincoln are kind and considerate of my time. They always follow up and follow through with complete and excellent work. Always. More

I recently needed an oil change and tire rotation. When I called to schedule I was given the opportunity to have it completed at my home. By Rebecca Lawson. What a fantastic feature for my busy life. When I called to schedule I was given the opportunity to have it completed at my home. By Rebecca Lawson. What a fantastic feature for my busy life. Cole Mathes was very professional and completed the project effectively. I will always give Klaben my business. More

Mike was very helpful and was able to provide me with all the info I needed. the info I needed. More

My Lincoln Navigator broke down 3 hours away from my home. I was stranded without a vehicle while on vacation. Tom Alcorn came to my rescue. He had my Lincoln Navigator towed to his dealership, got me i home. I was stranded without a vehicle while on vacation. Tom Alcorn came to my rescue. He had my Lincoln Navigator towed to his dealership, got me in a rental Lincoln, and kept in contact with me the whole month I was without my vehicle. Mona helped him keep me in the loop on the status of my car. They both offered their cell numbers to me and always answered when I called. I have received my car back and it's like brand new. They keep in contact with me, ensuring my vehicle is running smoothly and seeing if I need anything. This is the definition of TOP NOTCH customer service. I live 4 hours away from this dealership and will purchase my next vehicle from Klaben. The extraordinary care I have received has been excellent. I can't thank you enough for all you have done. More

The whole team stayed late to help make sure I could get to the dealership and decide whether or not I wanted to buy my new truck. I had called earlier in the day to ask about a truck I found online after r to the dealership and decide whether or not I wanted to buy my new truck. I had called earlier in the day to ask about a truck I found online after realizing a truck I was about to buy at another dealership was not what I was promised. Gary took the time to answer all my questions over the phone, sent me pics and videos and ensured me they were happy to wait well past closing time for me to make the 5.5 hour drive to see the truck. He never rushed me and even had some bonus surprises when I arrived. They were also able to get me a better financing deal than my credit union was giving me. I would definitely purchase from this team again! More

Klaben has always done a phenomenal job of treating us with excellent service. Yes, Sir! with excellent service. Yes, Sir! More

All work was done in good amount of time and car was ready to go once I got there. ready to go once I got there. More

They have always taken care of me and my family and have been extremely respectful and have treated us as family and not just as a customer. been extremely respectful and have treated us as family and not just as a customer. More

Professional staff and the facility was very organized. Highly recommended. Not used to such good service Highly recommended. Not used to such good service More

I recently had the pleasure of experiencing the exceptional service at Klaben Body Shop & Collision in Kent, and I am happy to share my positive experience. I was recently in a rear end collision, exceptional service at Klaben Body Shop & Collision in Kent, and I am happy to share my positive experience. I was recently in a rear end collision, I notified my salesperson same day, and he recommended Chris is the Body Shop and before I could call and inquire, Chris called me right away. From the moment I walked in, I was greeted with warmth and professionalism by Chris, who I found to be courteous, attentive, and eager to assist. The initial assessment of my vehicle was thorough, and he took the time to explain the necessary repairs in detail, providing a clear and transparent estimate as well as working to secure a rental car. The quality of work at Klaben is nothing short of outstanding; my vehicle had sustained moderate damage in the accident, but the skilled technicians restored it to its original condition with a flawless paint job and precise bodywork. One of the standout aspects of my experience was the timeliness of the repairs and they completed the work ahead of schedule and kept me informed throughout the process with regular updates, greatly reducing the stress of being without my car. Communication was seamless from start to finish and always available to answer my questions and efficiently handling all the insurance paperwork, making the entire process smooth and hassle-free. The shop itself is clean, organized, and equipped with state-of-the-art tools and technology, demonstrating that Klaben invests in both their facilities and their staff to provide top-tier service to their customers. Thank you for your hard work and prompt follow through. I'll gladly refer to others in need of this service in the future. More