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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,996 Reviews

4,996 Reviews of Klaben Ford Lincoln - Service Center

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March 05, 2024

Klaben Service has always been helpful and efficient. I have always had a great experience. Shelby in the Service Dept was friendly and helpful during my entire visit. More

by snaps20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 29, 2024

Chris and the guys at Klaben did a great job on my car and communicated. Highly recommend them. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2024

Klaben has been around for years which speaks for itself. When I purchased or have service employees are not only friendly but also informative and knowledgeable. Very satisfied with Klaben! More

by Miss Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2024

Very good experience. Handled all my service issues and more. I’ve been a customer for years and never had a bad experience More

by Threees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2024

Once again Klaben service hits it out of the park with customer care. I had all the 75K service done on my 2021 F150. Very satisfied with communication and completion on time. Thank You Mike Brandvold! More

by Grecco Roman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2024

I absolutely love everything about Klaben. They are amazing to work with and have great communication! More

by tanyamiller50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Heinlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2024

The service department greeted me when I arrived, went right to work on gathering the information on the vehicle and what my requested service was. The work was performed quickly. I was made aware of a re More

by mikeflaitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2024

Thanks for the service the car is running well and the service technician was very helpful during the visit. More

by Neil Singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2024

I’m satisfied with the service that Klaben’s been doing for me in the last 7 years. More

by myrsmrvn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to post a review regarding your recent visit. Your feedback is very important to us and your 4-Star rating reflects a good experience. It also indicates we did not provide you with the level of experience you deserve during each and every visit. Based on some of your marks left we let you down in length of time to complete your service. Your time is important to us and we did not show that during your recent visit, no excuses. I enjoyed meeting you over the phone and your additional insight provided us with excellent content for reflection and discussion. Your kind words about Anthony have been shared and celebrated with him and his team. We appreciate your business, but more important to us are the relationships we stand to gain and maintain based on trust and confidence. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com – (216)337-1005

February 24, 2024

Great dealership, efficient and friendly. I would recommend Klaben to friends and family . Great job More

by MARYG58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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