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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,300 Reviews

5,300 Reviews of Klaben Ford Lincoln - Service Center

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October 13, 2018

New Brakes Got me in and out in an hour or so. Kept me informed of any issues. Didn't try to upsell me on anything else More

by MWBRICHFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
October 12, 2018

New car not even paid off yet This is the 2nd time I've had to have car serviced. Nothing I did to it. It is only 2015. I hate FORDS. This is the one they gave me for the 1st new o More

by ALEXANDER0599
Recommend Dealer
No
Employees Worked With
Doug Carter
Oct 26, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide us with your candid feedback. I apologize for the disappointment you’ve experienced recently in your vehicle and understand your frustration with repairs necessary up to this point. Your feedback is reviewed by our entire Management team and details are discussed for reaching a resolve with which our customer is comfortable. I really enjoyed speaking with you and greatly appreciate having the opportunity to regain your confidence and solidify our pledge to stand behind you and your investment. Your peace of mind is extremely important to us, and I look forward to continuing the conversation. Thank you again for your time and your feedback, as they are both truly appreciated. Sean Bradford – Service Manager – sbradford@klaben.com

October 12, 2018

I was in and out fairly quickly. Like I said, I was in and out fairly quickly with my oil change. I was late, but the employees were super nice about it and gave me no less than per More

by watson_2809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2018

Very easy Drove in took my truck in they called the rental service before I got there and I waited 5 minutes to get rental and I was done. More

by charharley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Johnson
October 11, 2018

Service Great people. Caring. Excellent work. I would very easily recommend Klaben Ford to people I know and have done so already. I do everything through the More

by Jwoolf82abn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2018

My Service Wrtier is always thorough, clear and on-time. I always expect this dealer to provide me a thorough check-up for my vehicle. They have consistently provided me top notch service, probably the reas More

by A.SCHNEE
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2018

Wouldn’t go anywhere else! Klaben is always fast, attentive and caring. They take care of your car like it was their own and take you serious when you have a concern with anythi More

by Beccabug710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett, Mario Palomba
October 09, 2018

2005 F150 service I purchased my F150 from Klaben Ford August of 2005, Klaben Service is the only people that have worked on my truck. Klaben Service has kept my truck More

by Eric CHARGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
October 08, 2018

Grateful I love Klaben service center. The employees are so helpful and friendly. They do right by the customer. I've never had that before. The loyalty links More

by ejeffries
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
October 08, 2018

Klaben makes it right! Thank you Mr. Bradford for looking into my situation. Sometimes things just go wrong for whatever reason...but it's how one handles the 'wrong' buil More

by Smichel1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
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