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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,403 Reviews

5,403 Reviews of Klaben Ford Lincoln - Service Center

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July 02, 2025

Gavin was very informative and helpful. I would recommend this service department. Everything was as promised. More

by tattaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

Another great experience with service. Love it when they come to me! Everyone should see Mike in service and Chris in sales! More

by diana.hausergillespie
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

Had my car for 45 days. When they finally had a senior tech work on it, he found the problem and got it fixed. Should of had him working on the car a lot sooner. More

by thegorefamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback. We put a great deal of value on all of this from our guests and share it with our entire team. This allows us to reflect on our level of performance in serving our customers and utilize it internally for coaching, counselling, and celebrating. After reading your comments it was clear we let you down in resolving your repair concerns in a timely fashion and communicating effectively. I apologize for the inconvenience created as a result. No excuses. It was a pleasure meeting you over the phone and I appreciate your time in sharing additional insight and the kind words for Gavin and our team. As discussed, we look forward to servicing you in the future and making this visit up to you and fully restoring your confidence in us. Thank you again for your honest feedback. I and the entire Klaben team remain at your service. Tom Alcorn – talcorn@klaben.com

June 30, 2025

Excellent service, communication and professionalism. A new cool feature was the video I received from the service department with a visual examination of my under body. More

by C. Carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2025

Took my car to Klaben for "The Works and a cooling system flush. As usual, the work was promptly done with the usual flair. More

by DRACO151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2025

This dealership has been our go to for nearly a decade. Our family has bought more than ten cars from them. The service department is always “on it” and our repair reps are awesome. (Joe and Mona). Thank More

by pamsweese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

No real issues seemed to be thorough and professional with the process ,friendly and fair. More

by mhoffa984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Switcher,Mike Cooney
Jun 27, 2025 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your review and for the positive comments shared. We look forward to receiving and then sharing this with our entire team. A 4-star rating may mean we did well in serving you. It may also mean there was something we could have done better in some way, and other times it is a mistake. The take aways allow for us to reflect on where we are succeeding as well as areas possibly needing attention. It was a pleasure meeting you over the phone today. Your additional insight was both appreciated and motivating. I shared your kind and complimentary words with our team immediately after getting off of the phone today. We will continue working towards raising the bar on the level of service we are providing our guests. Thank you for your loyalty and for your business. I and the entire Klaben Team remain at your service. Sean Bradford - sbradford@klaben.com

June 26, 2025

Klaben has always been my go to dealership. From sales, to finance, to service you are always treated like family. More

by kharing1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Good service and very through ! Everything was explained and I revied th video as to what was checked More

by Rjoh720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

Excellent service from Joe and Klaben. They found and repaired an issue with a differential seal. The work was done with a minimum of wait time. More

by jal0756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.