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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,200 Reviews

5,200 Reviews of Klaben Ford Lincoln - Service Center

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February 28, 2025

I always have my car serviced at Klaben. The only thing I would ask is that some contact be made with the customer when the service is going to take an extended amount of time More

by CDOLNEY
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2025

When my (almost) new Explorer wouldn't move in the driveway due to a needed technical upgrade, Klaben's Mobile Service arrived right away and solved it in minutes. As a customer who has purchased or More

by jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crowe, Chris Volk, David Kalben, Joe French--All Five STARS!
February 26, 2025

Everything was awesome! We appreciate all the help with the rental car and the accommodation while the car was being worked on More

by Earus617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2025

Unbelievable service! Top tier great people. Fixed my Kia no problems. Great service from Kenley! Would recommend to all! More

by Jackkep67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Bruner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenley Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2025

Kim, my customer service rep, is fantastic to work with. She is very professional and very attentive to any concerns that we have about the vehicle. The main purpose of this visit was to purchase tires. W More

by aegawards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2025

Very professional, receptive and accountable, which is rare in today's world. I appreciate you guys. More

by adurigaudiology
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2025

Joe French is great he's been advising my daughter and I for years. I love my Ford Escape and he gives me advice on taking care of it. I had the coolant flush today, my oil change done and they checked my More

by jac7577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2025

Klaben's Ford Service Department was amazing! Rob took great care my Bronco, and myself. He was able to get my car fixed, gave me a rental for my troubles, and did everything with my family in More

by SCHMIDTM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2025

The service department was promoted and personable. I was impressed by the service especially Anthony, my service advisor! More

by JGLONG999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2025

Very easy to get an appointment, turn in car for service and reliable to get car back at said time. Easy online scheduling also. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.