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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,264 Reviews

5,264 Reviews of Klaben Ford Lincoln - Service Center

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March 25, 2025

Mona is very helpful, great service. I would highly recommend Klaben. Very pleased with service. More

by hairalt@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2025

Really big thanks to Rob. He was extremely patient, kind and he has great customer service skills. More

by Glo Reid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2025

Klaben Ford and team are great to work with buying my new Ford. See you again soon More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Moldas
March 24, 2025

DID A GREAT JOB OF GETTING PARTS TO GET REPAIRED QUICKLY AND BACK TO ME More

by petstopneo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

I have bought many vehicles from Klaben. Even a Jeep I bought elsewhere was serviced at Klaben. More

by tizdalyfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

Always friendly and professional. I feel as though I am top priority. Highly recommend to family and friend More

by LISALISAMARIE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

The service department is awesome George was very helpful always kept me updated on my truck. I will always take my truck to this dealership even though I’m an hour away. Very satisfied. More

by Gmatteotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
March 22, 2025

Mona is great however I won’t be using Klabens service dept again. They now charge a 3% fee for using a CC. So in essence, they are saying you must pay cash for any and all services. Because whether it is More

by mmarsh8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2025 -

Klaben Ford Lincoln responded

MMarsh, Thank you. I truly appreciate the time you spent with me on the phone. While we always strive to keep our customers in the family, we also respect a person who stands by their convictions, as you do. As I mentioned…..if there is ever anything we can do to help you in the future, please, don’t hesitate to reach out! Thank you! Aaron Heinlein Asst Serv Manager C: 330.352.1925 Aheinlein@klaben.com

March 22, 2025

I appreciate Anthony taking time to check me in when I arrived so that I wouldn't need to wait too long, and I am always highly satisfied with Mike's advice, explanations, and service. More

by Kschultz1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2025

We are so pleased with the workmanship as well as the communication between Derek Tenney with us as the work progressed on our car. We will definitely recommend this body shop to others. Thank you More

by nanc9449
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.