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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,299 Reviews

5,299 Reviews of Klaben Ford Lincoln - Service Center

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December 19, 2022

They salesman Tyler was very nice and informative. Very easy to talk to. Would recommend other people to this dealership. More

by buzz102580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
Dec 20, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to post a review of your recent experience at our service facility. Your positive marks and comments are greatly appreciated. As you may know, we ask for feedback through many different venues, as we truly want and need to hear the honest feedback, such as yours, that tells us how we are doing when it comes to meeting the needs of our customers. I also want to thank you for spending more of your time with me via a phone call. The insight that you provided will become part of our ongoing coaching and counseling sessions with our team members. Even when a review is considered positive, we still look for those opportunities that will allow us to improve our business model, that being creating customers for life. I will end by thanking you again for your feedback. As always, I and the entire Klaben team remain at your service. Tom Alcorn, talcorn@klaben.com, 330-673-3139 ext 205.

December 19, 2022

Everyone at the dealership is friendly, charismatic, and extremely helpful when trying to understand what is going on with your vehicle. More

by Trentnewsome01
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2022

Brandon was very thorough and explained everything to be done with my vehicle. He addressed all of my questions and provided recommendations as to my next steps with options for ordering tires. More

by jlvitti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2022

Tyler was very helpful and professional. Was able to help me despite being early for my scheduled appointment. More

by Stew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
December 16, 2022

I had a really great experience here. I would specifically like to show some recognition to Mario. He was very professional and polite. During the process of having my vehicle looked at, More

by BENTLEYBOYD121816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
December 15, 2022

Very professional and pleasant explained everything very well and did everything that I asked to be done to my vehicle More

by Fourwinds1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2022

Awesome guy who beautifully fits in with all the awesome guys! I live forty five minutes away and will not go anywhere else❣️❣️❣️ More

by KATHYSKYLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan D'Achille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba, Shelby Wiley
December 14, 2022

always treated well, fairly and honest. This service dept is why i buy my cars at Klaben More

by salbertson54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2022

Kim Wolfram has Always treated me like I am important. She truly cares about her clients. I've had a few emergencies with my car and she always got me in, even if it meant staying over and taking care More

by CAROL.BEBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2022

As always, the staff at Klaben provided excellent customer service and support. I would highly recommend. More

by tariann9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Wiley
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