Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,299 Reviews
Call Service Center (330) 673-3139

5,299 Reviews of Klaben Ford Lincoln - Service Center

Sort by
February 26, 2023

Bo and Christina were so helpful getting me into the maverick. I was so excited it finally came and they made the process simple and quick! More

by KDROCCO6
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 25, 2023

They do a great job they fixed my truck twice and both times my truck looked new when they were done More

by scottackley64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hutchinson , Craig Hutchinson
Report | Print
February 24, 2023

They did the job I needed done. They tried not to fix certain parts until I called them out. They scratched my car and called me to fix their accident a week later. More

by Yazen Amawi
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Bruner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2023 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your experience at the Klaben Body Shop. Our goal is to always exceed the expectations of our customers, and it appears we failed to do that. I appreciate you taking the time to speak with me via a phone call and for providing further insight into your experience. We’re also looking forward to seeing you next week so we may address any outstanding concerns. From our conversation, I trust you realize that we are, and will be, here in the future for any concerns or issues that may arise. Some may take a 3 star review and be satisfied, and again we appreciate it, but we are always looking for our opportunities to improve upon what we do every day. This is what drives our continuous quest for honest customer feedback. Thank you again for you review, and just know that the entire team remains at your service. Artie Gissinger, Body Shop Manager, agissinger@klaben.com, 330-678-0555.

February 23, 2023

Everyone is concerned about providing the best in customer service. They check in and make sure you understand everything going on with your vehicle. They recently helped me in an emergency and I cou More

by tsaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
Report | Print
February 23, 2023

Clean and organized ready for customers right at opening. Employees very friendly and willing to answer any questions. More

by Dlysiak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 23, 2023

Tyler and Curt were great, did a full service and got my truck in and out quickly More

by jimfranksgolf4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Conrad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
Report | Print
February 22, 2023

I am a long time satisfied customer of Klaben Ford and the service I get there More

by ilenin3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 21, 2023

Had a great experience with Mario in the service department. Thanks so much for the 45k service. More

by THIBAULTJOE68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Palomba, Shelby Wiley
Report | Print
February 20, 2023

They did a great job! ! Would use them again in the future if I needed collision repair! More

by nttreptow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 20, 2023

I had the best experience at the Klaben Collision Center! I want to compliment Derek Tenney for such wonderful customer service. My Ford Escape got hit (and run) and needed repairs. Derek took extra care in More

by honeybeemonica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Report | Print
1
...
140
141
142
...
530