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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,297 Reviews

5,297 Reviews of Klaben Ford Lincoln - Service Center

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July 25, 2023

Justin was professional & did a great job explaining what repairs I needed. I always have a great experience at Quick lane. Highly recommend Justin & Quick lane. More

by RPD485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Russell
July 25, 2023

Friendly and clean facility. Was told when appointment time would be done and it was. More

by jo.johnson8009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
July 24, 2023

Very attentive to what is going on with the car. Very accommodating with rental car. More

by Ciji70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Heinlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Wiley
July 24, 2023

At lease buy out, we were told of a $500 charge. When we questioned this, our salesman said that Ford charges this for some reason not explained. Also, after buying the Certified warrantee we were More

by tomphoto25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller, Tyler Schultz
Jul 24, 2023 -

Klaben Ford Lincoln responded

Thank you for taking the time to speak with me today. Your feedback is greatly appreciated and will be shared with the Leadership Team. I'm glad I was able to address your concerns and thankful that you will continue to consider our Sales and Service Teams here at Klaben. Without loyal customers like you, our model doesn't work. On behalf of the entire Klaben Team, we remain at your service, Doug Lewin

July 23, 2023

Always able to accommodate my needs quickly and professionally. I feel confident in the services that I have performed More

by aprilbaby17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
July 23, 2023

Justin is always awesome and friendly, he gets customer service, out in 45 minutes ! He is consistent, and easy to work with. Thanks for the great service More

by Spin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Russell
July 22, 2023

Mona did a wonderful job as always. Klaben continues to excel in the the service department. Everything went smoothly from scheduling, to dropping off, short turn around time, and all s More

by BILLNEITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2023

I was able to set up a next day appointment. I spoke to Jessica Meacham. She was quick and helpful. The employee (Cole Mathes)called me before he arrived. He was able to complete the oil change, More

by stephaniemgray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mathes, Jessica Meacham
July 19, 2023

Very convenient and an excellent service option. I hope to continue using this service option in the future More

by YUNGDJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2023

Everyone I came in contact with at Klaben were very friendly and polite. Joseph was very thorough in listening to my concerns about the car and making sure all was complete. I highly recommend Klaben More

by frenchpatricia196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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