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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,305 Reviews

5,305 Reviews of Klaben Ford Lincoln - Service Center

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August 29, 2023

My service rep always makes my visits pleasant as possible as she knows I am semi disabled and I wait for my car. Everything is timely, pleasant waiting room and as a semi disabled woman I really a More

by SHIAREMPRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2023

Great at home engine oil/tire rotation service today! Michael answered my questions, and was very polite. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Albritton
August 28, 2023

My experience with your Mobile Service was excellent. I would definitely request this service in the future if it is available. The technician was knowledgeable,informative, and performed the required re More

by sher91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2023

Very impressed with the service department at Klaben Lincoln. My new Corsair has required 2 extended service visits in the first month of ownership unfortunately. The staff have made this inconvenience More

by rsmith450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Palomba, Stewart Wincek
August 28, 2023

A blessing ! ! When my engine light first came on, I asap called Klaben, spoke with Tom A and he was on top of it! Excellent service, made sure tow truck was pi More

by redfielj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2023

Great job. Mike was wonderful to work with and very knowlegable.had my loaner ready. Kept me updated. More

by R>M>
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2023

Cant stand your dealership! You stuck it to me to many times. Ive given you chances and you just repeated your xx . So i will never buy another vehicle of any kind from you ag More

by fmsue0121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Klaben Ford Lincoln responded

Thank you for providing our team with the feedback and thank you for taking the time to speak with us today. While I am happy that Quick Lane has met or exceeded your expectations, I am sorry that our dealership as a whole has not. We take all feedback very seriously and use it as a teaching tool about what to do and what not to do. We have taken notes on your previously poor experiences and have forwarded them to the department heads of our Sales and Service Departments. Again, I apologize for any inconveniences you may have experienced in the past. If there is anything I can do to assist you in the future, please don't hesitate to reach out to me directly. I remain at your service. -Jeremy Webster Quick Lane Manager

August 27, 2023

Klaben Ford Lincoln goes above and beyond what any other service department would do. I have used this service department for my multiple vehicles over many years. Tom Alcorn and Sean Bradford no matter wha More

by Jhaas859
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Klaben
August 26, 2023

Michael A. was at my residence right on time. We talked about 10 minutes, then, he completed everything on the work order. He answered the questions I asked abo More

by Rjam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Albritton
August 26, 2023

Justin is very professional and communicates everything to you about your vehicle! Great customer service! I would recommend this shop and Justin! More

by Marlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan D'Achille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Russell
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