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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,125 Reviews

5,125 Reviews of Klaben Ford Lincoln - Service Center

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December 07, 2024

I’ve been coming there years now. Bruce Caudill is an old friend of mine! The past couple of visits I haven’t been impressed with the work on my car. I’m just being honest! More

by jsbrech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Klaben Ford Lincoln responded

Thank you for for the taking the time to share your feedback about your recent experience with us! We use feedback, like the kind you provided, to tailor our service to the expectations of our customers. Clearly, we did not live up to your service expectations and for that I am truly sorry. I would very much like to discuss with you the details of your recent service visits. Your insight and feedback would be invaluable in shaping our service experience for the future. Please feel free to contact me at any time to discuss this. Sincerely, Jeremy Webster Service Manager Quick Lane of Kent (330)593-6800 jwebster@quicklanekent.com

December 07, 2024

Anthony always makes sure there is a loaner waiting for me when I bring my vehicle in for service. Friendly and always ready to help. More

by csfiala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2024 -

Klaben Ford Lincoln responded

Good evening! Thank you very much for taking the time to talk with me and share your kind words of Anthony and our service department. Letting me know that the “4” was just a slip of the finger is very relieving. If you get a chance to fix it, it would be greatly appreciated. We certainly appreciate you allowing us to earn your business. If there is anything else we can do to help, don’t hesitate to let us know! Thank you! Aaron Heinlein Asst Service Manager Cell: 330.352.1925

December 06, 2024

Quick service and pleasant interactions with the staff. They keep you informed and make sure they understand exactly what you need done. More

by mikeflaitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Kim is always professional, always available and can handle anything that comes up! She is the best! More

by jacobdejean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Klaben is my home for vehicle lease & service & leave of mind. Always satisfied with their employees More

by deborah17
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Guest
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

Joe was super helpful. My husband was having an issue with his truck and even though it was my car getting serviced he went above and beyond to help us out More

by EMILYJ_200369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

Always great service. Kim is always so helpful with any concerns and makes me feel like family. More

by jczbasnik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

I always receive great service here and the communication is excellent. I would definitely recommend them for all your service needs. More

by CCASKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

Outstanding Service and Great Communication. Highly Recommend Calling Klaben today for your service needs today! More

by Grecco Roman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2024

Even though I was mistaken about my appointment date and came on the wrong day, Gavin made sure to fit my service in anyway and did an excellent job. More

by Lana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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