Klaben Ford Lincoln - Service Center

Mona is my contact. Every appointment has been a great experience. Mona is professional, courteous, pleasant, friendly, informative. I had a couple questions today and Every appointment has been a great experience. Mona is professional, courteous, pleasant, friendly, informative. I had a couple questions today and she answered them and treated me like a customer, not like I was bothering her. She reminded me that my 30,0 mile inspection was due, too me the cost and it would be a 4 hr wait. I appreciated that very much. I told her I would try to get someone to pick me up or pick a day when I could wait and reschedule. In this day and age, unfortunately, it is difficult finding a person that likes their job and treats customers with respect. Maintenance is necessary but not always enjoyable, but Mona makes it a lot easier to deal with it. More

I would like to thank Gavin Fano and Sean Bradford for the great service they provided in taking care of my Edge looking forward to leasing a Explorer in the next three months keep up the great service an the great service they provided in taking care of my Edge looking forward to leasing a Explorer in the next three months keep up the great service and I really like the mobile service I have used it twice also all of the other service dept employees always make you feel welcomed More

Time for service on my 18 f250 came all the way from Florida to have Klaben service my vehicle! Mike Brandvold is my advisor been so for over 20 years trust him with all the family vehicles. Truck need Florida to have Klaben service my vehicle! Mike Brandvold is my advisor been so for over 20 years trust him with all the family vehicles. Truck need a few things done extended warranty covered some but then the bad news new front brakes that was an ouch. Mike was able to put lifetime pads on and was a special so he was fantastic. Eric Chapman is who I like to work on my truck known him as long as Mike. With saying that if Mike says someone who is more schooled in something all the techs I trust. Sean Bradford manager is great guy to work with also. Went over to sales to say high Christine Klaben and momma got a new car, but that’s another story. More

Taking your vehicle in for service is rarely something people look forward to—but Klaben Ford in Kent, Ohio, really changes that experience. Gavin, one of their service writers, is outstanding. From the m people look forward to—but Klaben Ford in Kent, Ohio, really changes that experience. Gavin, one of their service writers, is outstanding. From the moment you arrive, he makes you feel welcomed and at ease. He takes the time to explain everything clearly, answers every question, and makes sure you understand the entire process from start to finish. What I really appreciate is that I never feel pressured or unsure about the pricing—it's fair, straightforward, and never over-the-top. Gavin’s attention to detail and professionalism make a big difference, and it’s the reason I keep coming back. If you're someone who dreads service appointments, give Klaben a try—you’ll be pleasantly surprised. More

I felt well taken care of. They were efficient, thorough and transparent. My appointment was quick and easy and we set up a follow up appointment to handle recalls that suited They were efficient, thorough and transparent. My appointment was quick and easy and we set up a follow up appointment to handle recalls that suited my busy schedule. More

Service department went above and beyond to make up for Ford's loop holes in their service plan. Mona went to bat for me and resolved the issues. Ford's loop holes in their service plan. Mona went to bat for me and resolved the issues. More

Great guys. Repairs done timely and vehicle sparkled when I got it back. Recommend highly Repairs done timely and vehicle sparkled when I got it back. Recommend highly More

Love Klaben Ford Lincoln for their customer service and thank you to Anthony Thurman for taking great care of me today! thank you to Anthony Thurman for taking great care of me today! More

A couple years ago I finally decided to retire my old car and wanted to actually get a decent vehicle I wouldn’t have to take to the shop every month. I wanted to avoid the typical dealership of being forced and wanted to actually get a decent vehicle I wouldn’t have to take to the shop every month. I wanted to avoid the typical dealership of being forced into a car I didn’t like and well out of my price range. i was referred to Klaben by a friend who had purchased his car a from them a couple years prior and had a great experience he is still driving his 2015 Ford focus and can’t justify getting rid of it. I decided to call them and before I knew it I drove home a 2020 ford escape with low miles and super clean. Their maintenance shop is spectacular keeping me up to date on oil changes, tire rotations, fluid flushing, general wear and tear checks, etc. I now bring my Fiances Ford Fiesta here now and even though I didn't buy it here they give me the same honesty and craftsmanship when fixing or maintaining her vehicle. Joe French has been a fantastic point of contact and he is very through in his questions and making sure any concerns I have with our vehicles are checked out no matter how minor. More