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Klaben Ford Lincoln

Kent, OH

5.0
14,155 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,155 reviews

October 28, 2024

Gavin always keeps me updated when my car is in for service and is always very sincere and apologetic if he doesn't have an answer and says he would check into it and get back with me. More

by bstrig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

Came in for my appointment. Everything was done beyond satisfaction in a timely manner. Very comfortable Waiting area. More

by leporedc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

Employees are very knowledgeable and professional with customers. Easy to make an appointment and dealership is ready to serve upon your arrival. More

by BALANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

This was the 1st time using the Mobile service - this is the way to go! Technician was very courteous and friendly. He worked quickly - completed 2 vehicles in an hour and a half, when he was done went ov More

by Bookbug1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Fairchild
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

Employees have great PR energy and very accommodating. Actual repair service I am not a gam of. More

by bernadetteu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Klaben Ford Lincoln responded

Good afternoon Bernadette! Thank you for your feedback about our Service department . We are extremely happy that Tyler has kept you coming back, but we absolutely want you to hold us in just as high of regard. I appreciate you taking a few minutes out of your day today to let me know how we can turn those 3 stars into 5. Come January, just let me know when works best to come get your vehicle and we’ll get something figured out for you! Thank You Aaron Heinlein 330.352.1925

October 28, 2024

Klaben Ford is amazing! ! Customer service is always on point!! Joe French is so awesome. He always so friendly and helpful. Thank you so much More

by LUZINEANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2024

They are always trying to accommodate my schedule to get work done at my home to save me the 50 minute drive one way. More

by PMMYSU2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2024

Bo and Klaben ford where extremely helpful with my new car purchase from start to finish More

by Scott Reynolds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2024

Brandon was kind,knowledgeable and explained things well. Thank you for the great customer service! More

by lilpaula424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2024

Klaben ford has been extremely helpful during my car buying experience from start to finish More

by Scott Reynolds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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