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Klaben Ford Lincoln

Kent, OH

Overview
Employees
Reviews
Vehicles
5.0
14,131 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,132 reviews

December 02, 2020

Klaben is amazing to deal with for service or sales. We always deal with Mike or Kim in service, or Matt in sales. We have never had a bad experience! More

by munsongta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers
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December 02, 2020

This dealership is wonderful! Each person I interacted with was extremely friendly and helpful. My salesperson Rob was awesome! I highly recommend Klaben to anyone looking for a new vehicle. More

by bcreativ2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 02, 2020

Tim Sterling and Roscoe Woodberry are amazing! they go above and beyond to help you. definitely going back to them for my next car and recommending them to others! More

by tyrone biggums
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2021 -

Klaben Ford Lincoln responded

Tyrone, thank you for leaving such a great review and high star rating. We are happy Tim and Roscoe were able to make your experience a positive one! Thanks again for the recommendation, and have an amazing day!

December 01, 2020

The techs are terrible, take way too long to work on a fix and the quality of work is very poor! Sorry to say this but it is what it is. More

by DRJACKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback through a few of the multiple venue requests we send out. First off, thank you for the 4 stars given to 2 of our team members, Mona and Tom. They are both long term team members that truly care about what they do. My focus naturally turns to your other comments regarding our technicians and work quality. It is mortifying that we would put you, or any customer for that matter, in a position to have that perception. That was not our intention and I truly apologize for doing so. No excuses. We try hard every day to separate ourselves from the competition, in a good way, that leads to customers for life. We failed miserably in your case. I hope that our numerous attempts to contact you were not a nuisance as we were simply trying to engage in any way that might be of assistance in rectifying the situation. It is my responsibility, along with the other members of the leadership team, to use your feedback and share with those involved, as an awakening to what the end results of our actions can be. All of that being said, if there is anything that I can try and do for you at this point, please let me know. Again, I thank you for your feedback and apologize for not delivering the type of experience that you should expect and deserve. We remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

December 01, 2020

Actually worked with David Mitchell. He did an excellent job. Knowledgeable, personable, patient...comfortable experience. Tyler contributed also, solid team. Impressive dealership. First time visiting More

by Joe - Brecksville OH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 01, 2020

Sean is always excellent to work with, attentive to our needs and exceeds our expectations each time. Thanks for your continued excellent customer service. Bruce B. More

by Brucebrower5
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are happy Sean was able to help you out! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 01, 2020

Steve was very professional, prompt, and kept me in the loop the entire time the truck was being worked on. Job finished ahead of time. More

by DAVIS358
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
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Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 01, 2020

This is the 4th car we have purchased from Klaben. Chris Moldas did a great job! Made car buying easy! Thanks Chris! Great service. Their service department has been great also. I recommend Klaben & Chris More

by Lincoln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! It's great to know that you had such a great experience working with Chris and we hope to see you again real soon!

November 30, 2020

Chris Volk and Robert and the Finance team were all great. Seamless experience and very helpful. Refreshing to find good people. Thank you very much! More

by rick.platt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2021 -

Klaben Ford Lincoln responded

Rick, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for your business! Take care!

November 30, 2020

Roscoe always goes above and beyond! I needed to get an oil change and Roscoe and Brian Thompson made it as seamless as possible! Between the holiday and working I wasn’t able to make it in for my schedule More

by jseidel3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Thompson
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Feb 09, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It's great to know that you had such a great experience working with Roscoe and Brian and we hope to see you again real soon!

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