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Klaben Ford Lincoln

Kent, OH

5.0
14,643 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,644 reviews

July 27, 2021

The service staff as always friendly and efficient. The service department makes it easy to want to return for all my service work on my Ford vehicles. More

by IMSANDYZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2021

Very professional environment, excellent service center, got me out of a lease and into another vehicle in under 2.5 hours. Mike is extremely helpful! More

by rmorrison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2021

The dealership always takes care of my problems promptly. I have been a customer for many years and refer others to Klaben. Thank you for everything. More

by MABDENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coleman-----5 Stars
July 27, 2021

I have been a customer of Dave's for over 40 years. He is professional, knowledgeable, and helpful. Dave is always on top of everything. More

by Beva
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott
July 26, 2021

Had a leased vehicle nearly at the end of lease. Decided to buy out the vehicle. The whole process was handled very efficiently and was an overall pleasant experience. More

by bbmitchell0
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2021

Rob and the dealership were easy to work with and provided transparent, friendly communications as I worked through ordering a new truck. Easy to work with. More

by Kurt L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
July 26, 2021

I was welcomed from the moment I drove into the lot. They made buying a car painless. The sales associates went above and beyond. It was the easiest experience buying a car I ever had More

by snoopy44319
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branden Johnson, Denise Miller, Douglas Lewin
July 26, 2021

Kim is always so courteous and helpful. I always feel she is taking care of any concerns I may have and is checking on services I may need to have. More

by BUCKEYEAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2021

Buying vehicle was easy. Staff very friendly. Unfortunately, service availability is an issue. I purchased a maintenance package with my new car. Can’t get the value from ii, because the servic More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers
Jul 27, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and for the positive marks left. This is shared with our entire team and gives us the chance to address internally, coach and counsel in areas necessary, and continue our commitment to providing our customers with the experience they deserve, every time. After reading your comments it was clear to me we let you down, and did not provide the convenience in scheduling for your recent visit, and ultimately failed you as a result, no excuses. I am glad we were able to reach you by phone, apologize, and appreciate your time in sharing additional insight and perspective. As we discussed, it is our responsibility to look at all aspects of your concerns and figure out the best resolve in making right a situation we created. We look forward to making sure you are able to take advantage of all benefits included in your maintenance package in the future as well. Thank you again for your feedback. I and the entire Klaben Team remain at your service. Sean Bradford - sbradford@klaben.com

July 25, 2021

As usual, I was met by the service advisor promptly and checked in without any undue pressure. Service was completed as requested and I was on my way. More

by parvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Jul 26, 2021 -

Klaben Ford Lincoln responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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