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Klaben Ford Lincoln

Kent, OH

5.0
14,599 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,599 reviews

July 30, 2021

Entire experience was Outstanding. Thank you. It was a minimal amount of time to complete the job. Everyone was polite, friendly, professional, helpful, and courteous. Great attitude and treated custome More

by Rich B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we're glad you had such a wonderful experience with us! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

July 30, 2021

The guys that I worked with were great. Nick made sure that everything was taken care of for me through the insurance company and the rental car. More

by cary.fowler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! If there is anything else we can do to assist you, please let us know! Take care!

July 30, 2021

Thanks Joe French and the Klaben service dept. for a very pleasant service experience. You guys make it really easy. No other place has come close! More

by ppaspal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we appreciate your feedback on our Staff's outstanding service! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

July 30, 2021

I've dealt with Mona in service department several times .She is excellent always pleasant gets your car serviced quickly and efficiently. People like Mona are the reason I continue to deal only with Klaben More

by susiedeitch54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

July 29, 2021

I have had my cars serviced here numerous times over the years. Always a fantastic experience. Always treated like family by a professional, knowledgeable and friendly staff and always very pleased with t More

by Saxgod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Workman, Nick Johnson, Brandon Brinko
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hello, reviews like yours provide encouraging feedback. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 29, 2021

Very friendly and knowledgeable. Well organized and on time. Got the truck I wanted and had no hassles with financing. They met my expectations and went above and beyond to make buying a new car a ver More

by AndrewA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Stahl
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! We want to sincerely thank you for your business and we hope to see you here again down the road!

July 29, 2021

I always have a great experience every time my vehicle needs service or body work. This time Brandon Brinko from the body shop went above and beyond to help me deal with insurance companies and Enterprise More

by Christy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 29, 2021

Had my truck in for repair to back panel and light. The job was completed a day earlier than mentioned and is absolutely awesome! Can’t see where original paint begins and ends! Brandon BRINKO and the en More

by patty111
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Brinko
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Feel free to reach out to us if you need anything. Have a wonderful day.

July 29, 2021

This is the third car I have purchased with Nate as the sales person and Christine as the financial manager. All of the experiences have been outstanding. They both go above and beyond to get answers and t More

by mnelson2996
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant, Brandon Pritchett
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 29, 2021

Klaben proves that quality and customer satisfaction are what keeps a business going strong. They have been around for years and when you deal with them it is obvious why they are still going strong after s More

by x5buyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Aug 13, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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