Klaben Ford Lincoln

Gary was excellent to work with and appreciate his knowledge and courtesy. Enjoyed the entire experience and will be back. knowledge and courtesy. Enjoyed the entire experience and will be back. More

having the option for my oil change to be mobile saved my day! I will use this service again. The employees that came out did a great job and were very nice and professional day! I will use this service again. The employees that came out did a great job and were very nice and professional More

Everyone was very nice. We got our car back in a timely manner and kept us updated on what was going on. We got our car back in a timely manner and kept us updated on what was going on. More

He was very helpful, patient, and a comedian. He derserves a promotion if i’m being honest. He derserves a promotion if i’m being honest. More

These folks are incredible. My family has been costumers for 20 years! Excellent. Fords are great to drive. Mike Cooney does not pressure you for deala My family has been costumers for 20 years! Excellent. Fords are great to drive. Mike Cooney does not pressure you for deala More

Everything went smoothly. The employees were friendly and not pushy at all. We were very happy with the whole experience and I absolutely love my new Bronco! The employees were friendly and not pushy at all. We were very happy with the whole experience and I absolutely love my new Bronco! More

I cannot say enough about Klaben Ford. Everyone there treat every customer as a part of their family. They provide honesty, loyalty to their customers, and will work with you to help in wh Everyone there treat every customer as a part of their family. They provide honesty, loyalty to their customers, and will work with you to help in whatever situation you may find yourself in. I have been a customer of Klaben for 25 years and will never buy or lease a vehicle from anywhere else. You can count on the Klaben family, from the top down, to treat you with respect and friendliness. There is absolutely no high pressure sales. They will listen to your needs and what you are looking for. They will help guide you through the process to make sure you are comfortable with your purchase. Richard Klaben and Christine Klaben worked with me personally to assist in a very difficult situation and I could not be more grateful for their honesty and guidance, My salesperson, Chris Moldas, spent all the time I needed to walk me through the application process and then make sure I got familiar with every part of my new vehicle, including connecting my phone to the vehicle and setting up the Ford app so I could use remote start and all the functions it offers. Jennifer, in finance, had me laughing while signing all the paperwork. She took her time to explain each piece and, on a very difficult day for me, truly took the time to brighten my spirits and make sure I left Klaben smiling. Klaben is more than just a car dealership. They will always stand by their customers and do everything they can to assist in your purchase, maintenance, and any other need you may have. More

Just bought a new Lincoln. Had it built. On the day I arrived to do the paperwork and pick it up, there were no less than seven people who got involved (!) including Richard Kl Had it built. On the day I arrived to do the paperwork and pick it up, there were no less than seven people who got involved (!) including Richard Klaben, the owner. Richard set the tone, sharing how important it is for him that each Klaben person listens to the customer and uses empathy for the customer's situation before making any decision--whether it be a decision about pricing, delivery, service, or any extra that might need attention. My salesperson, Doug Lewin, is a great human being who counts himself successful ONLY if the customer is 100 percent satisfied. Sean Bradford, in service, showed up to share a dozen interesting and heartfelt points of view about customer service and how his shop is committed to it. Frankly, given that Lincoln built and delivered the car during an autoworker's strike, there were one or several things that went wrong during the process. At each of these points, Klaben stepped in to "make it right." I've been with Klaben for eight years and that phrase is one I have heard very, very often. When something goes wrong. They fix the problem. Period. I have never had any Klaben employee dance around, trying to deflect a problem with smoke and mirrors. This organization wants to "do the right thing." Each time. Every time. Klaben is going all in on Lincoln, building a new showroom, committing to provide dedicated Lincoln service. At this point, they are the best Lincoln dealer in the state. When the new digs are done, they will be one of the best Lincoln dealerships in the country. Lucky me. Lucky you. Go meet these people. They will make you smile. More

The staff was very knowledgeable and helpful from the first visit to the completion of the sale. Thanks to all. first visit to the completion of the sale. Thanks to all. More

Very helpful and efficient. I am always happy with my service and continue to return. I am always happy with my service and continue to return. More