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Klaben Ford Lincoln

Kent, OH

5.0
14,155 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,155 reviews

October 22, 2024

Mike is fantastic. He genuinely educates me on recommendations for my Lincoln and is always welcoming and friendly. I am and will continue to purchase through Klaben be More

by BETSYKUBEC
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Anthony Thurman was polite, professional, and thorough. My service call, including a recall repair, was handled promptly and within the estimated timeframe that I was given. All in all a very good experi More

by gtgardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Great services, great people, all the workers are very friendly and helpful. Make me feel very comfortable More

by yimike1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Very helpful, listened to our wants and needs and did his best to make it happen. More

by jruggles712
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Appreciate Anthony Thurman. Was very helpful resolving my issues. The waiting area was very nice. More

by dcincurak1038
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Everyone was very professional, accommodating and flexible to my needs. I will continue to use the mobile service. More

by gene.whaley
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Rachel Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

We have gone to Klaben for every car. We wouldn't choose any other dealership. More

by Svaletta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Klaben Ford Lincoln responded

Susan, Thank you for taking the time to post a review of your recent experience. It helps us to know how we are doing in providing the level of service our customers deserve, as well as areas needing improvement. Although your 4-Star review may describe a satisfactory experience, it is obvious to us that we failed to deliver the level of service you expect and deserve. On behalf of the entire Klaben Team, I apologize. I welcome the opportunity to gain additional insight into your experience to demonstrate our genuine concern for you and our desire to exceed your expectations. At your convenience, would you mind reaching out to me at the contact information listed below? Please know that your feedback will be incorporated into coaching, counseling and process improvements. We appreciate your honest and candid feedback. I look forward to speaking with you soon. Thank you, Christine Klaben 330-673-3139 ext 314 cklaben@klaben.com

October 21, 2024

Mona is very professional and explains the work done by the service dept very well More

by monest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2024

This dealer did everything they could for me to make me happy with my Lincoln Corsair I will certainly recommend them for my family and friends More

by Nancy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2024

The purchase and trades went very smoothly. Bo had the vehicles we were interested in prepped and ready, which made our decision an easy one. More

by D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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