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Klaben Ford Lincoln

Kent, OH

5.0
14,303 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,303 reviews

December 12, 2024

Gavin was very helpful throughout the process. He was also great with follow up which is most appreciated. More

by ricktnixon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2024

Love the service and highly recommend it! It saves so much time and is a treat not to have to wait in a dealership or garage. More

by LIGHTERRI
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2024

I just want to say that Robert was great, knowledgeable and friendly. Keep this Guy. More

by ronhanko
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2024

Klaben Ford Lincoln in Kent has a great sales and service department. My service advisor, Kim Wolfram is the best! I have been trusting Kim with all of our car work for over 20 years! She explains everyth More

by Lincoln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2024

Our experience with Mike Cooney was wonderful. He is great to work with, as always. More

by rkavenagh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Klaben Ford Lincoln responded

Rick, Thank you for taking the time to leave a review regarding your recent purchase of the 2023 Explorer herer at Klaben. Your kind remarks for Mike are an affirmation that our business model works. However, the overall 4-star review means that we left you feeling as though there was something left to be desired. If you wouldn't mind, I would be grateful for the opportunity to speak with you and gain additional details regarding this experience. The reason being is that I would like to use your experience with us as an opportunity to train our staff so that we can correct our failures and deliver a better customer experience going forwards. My contact information is below. I and the rest of the Klaben team remain at your service. David Klaben 330-673-3139 ext 309 dklaben@klaben.com

December 11, 2024

I have had great experienced with both the sales teams and the service dept. regarding the leasing of my new vehicle. The Klaben team handles itself in a very professional and personal manner. I would h More

by rdhaury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2024

I love that the dealership was up front and no hidden fees and didn't waste my time, straight to the point. Got a deal done highly recommend this dealership More

by Snowboarder62400
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2024

Mona is always great to work with. She always takes the time to answers my questions. Thanks Mona see you soon More

by diane.olsen1648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2024

Our service was above average and we are very appreciative of the way the service center maintains the needs of our truck. Kim Wolfram is the best service manager that we have dealt with and she More

by Buyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2024

They are very efficient and polite. They informed me of the problem and cost. Mike is wonderful! More

by KATHOLTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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