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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,099 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.

2835 Barber Rd

Norton, OH

44203

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1,099 Reviews of Ken Ganley Ford Norton - Service Center

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January 17, 2024

Great experience, as always. The service was completed in a timely and professional manner. Thanks. More

by Gregeddymba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton!

January 17, 2024

I appreciated the text letting me know that I had 3 recalls on my car and that I could just drop it off and come back later to pick it up later not having to wait around all day for my car to be done G More

by ancrawford319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

January 16, 2024

Brianna was great. Car was fixed in a short amount of time. I love the text messages More

by UNC092001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Brianna delivered such a great experience!

January 16, 2024

They were friendly and everything was done well they forgot to change my date but he came and showed me how that was nice More

by KWHIPKEY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback. We appreciate your business and hope to see you again!

January 16, 2024

The service manager was excellent and your service department is highly recommended on the RV sites More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in truck service
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Thank you, Ken, for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

January 16, 2024

Brianna was great to work with! I dropped the vehicle off for the works package and she let me know additional needed items and pricing before they finished up the vehicle. The vehi More

by SINCMT0210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Thank you for your review and kind words for Brianna! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

January 16, 2024

I took my Chevy there for regular maintenance. They place was clean, people were friendly. There was no pressure for other services. More

by BGRAYDOG99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Jan 18, 2024 -

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 16, 2024

Had my car in for 2 recalls. Was told it would take 6 hours. It took a little over 2 hours. We asked for them to check something for us and that wasn’t done due to it “not bein More

by TiffRenee23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 16, 2024

Ken ganley is awesome and love the people there they treat me and family well More

by Ebrakeddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

January 16, 2024

Joe was helpful with choosing my f150 but the dealership overall just sucks. The service department just to export money for simple installs and claim it to be professional vs a local business nearby that w More

by Sumer11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Douglas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Peticca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Ken Ganley Ford Norton responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jan 18, 2024 -

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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