Ken Ganley Ford Norton - Service Center

Paul was very attentive to what my truck needed. He was a pleasure to work with. He was a pleasure to work with. More

I was completely happy with my last service visit. Staff was friendly and completed my car in a timely manner. It was quite pricey. Staff was friendly and completed my car in a timely manner. It was quite pricey. More

Dealer performed pcm update for engine shutter while I waited on vehicle. It did take care of the problem. Service advisor kept me informed. Service manager followed up days later and was very professiona waited on vehicle. It did take care of the problem. Service advisor kept me informed. Service manager followed up days later and was very professional. More

Great customer service and top notch work performed Scott the main guy that gets it done the main guy that gets it done More

They went above and beyond. Ended up an insurance claim and they handled everything. Got my car back quicker than anticipated. Ended up an insurance claim and they handled everything. Got my car back quicker than anticipated. More

I was very pleased with the amount of time that it took to fix the recall on my call ! Service people were very pleasant! to fix the recall on my call ! Service people were very pleasant! More

Took my RV oh 14 Thor axis to the truck division spoke with Mark he did an inspection even though it only had 20,000 miles on it so the engine needed replaced took longer to get the engine and then it did with Mark he did an inspection even though it only had 20,000 miles on it so the engine needed replaced took longer to get the engine and then it did for Mark to have it put in did a fantastic job from what I’ve can see so far just had it back a few days hopefully take it out here within the next couple weeks really appreciate Mark keeping me informed on the process I just thought that Ford motor division should’ve done something with their workhorse V 10 with 20,000 miles needing replaced but that’s a different story very pleased with the service More

I called with a “squealing brake” issue on my 2016 F150 and was given a few time options for service. Fortunately one of the options was that same day around 1pm. I dropped my truck off and was pleasantly and was given a few time options for service. Fortunately one of the options was that same day around 1pm. I dropped my truck off and was pleasantly surprised that the issue was minor and a minimal cost. I had my truck back by the end of the day. I know every service call can’t be handled that quickly but I am truly grateful for the service I received. Thank you Scott for your part in helping me out. More

Excellent service provided by the service department. They take great care of their customers! Will return again! They take great care of their customers! Will return again! More

My work was done on time and Brianna did a great job of communicating with me communicating with me More