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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,131 Reviews

1,131 Reviews of Ken Ganley Ford Norton - Service Center

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October 23, 2022

They got our car in quickly, fixed it fast and now it runs very good. More

by DCOCEPEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2022 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 19, 2022

Clean / staff polite/ good service although prices a bit high/ I used to get ford pass points but they don’t have that anymore. More

by DEBORAH6471
Recommend Dealer
Yes
Employees Worked With
Not sure
Oct 20, 2022 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department, Deborah! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 14, 2022

My appointment wasn't until 930am but they allowed me to drop it off early so I wouldn't have to leave work. They performed two recalls on my Focus and were done by 10am. Fast service and Super friendly gu More

by Regina Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Regina, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

October 12, 2022

Friendly and professional. The job was done right and on time. Great job, thank you. More

by Boater2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hartley
Oct 13, 2022 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

October 11, 2022

This location is the only place I have been since I took my car for its first oil change! The staff are kind, knowledgeable and not pushy which is something I truly appreciate. More

by DANC4EVER87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

October 06, 2022

Excellent service and glad to be a customer! Fixed my problem on my 2015 f150 and with over 200,000 miles it still runs great!!! More

by john Bennett
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, John, and we hope to see you again!

October 05, 2022

Drop my r v off Wednesday done Friday thanks guys great service pick up Saturday thanks again More

by evalliere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hartley
Oct 06, 2022 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

October 04, 2022

Great customer service and great communication and quickness with the service all around Great people. More

by Korey Booher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franco D. Casalinova, Christian Rodriguez
Oct 05, 2022 -

Ken Ganley Ford Norton responded

Thank you, Korey, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 03, 2022

The service advisor was ok seemed to understand his responsibility. Keeping customer informed needs upgrading. More

by redskymorning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 03, 2022

Every time I take my Ranger in for maintenance I am treated with respect and courtesy and everyone is very professional and when I leave I have the confidence that the work has been done correctly. Alt More

by Zep 75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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