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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,131 Reviews
Call Service Center (877) 839-4979

1,131 Reviews of Ken Ganley Ford Norton - Service Center

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November 12, 2022

Friendly, honest feedback from service and sales. Service explains what is needed for my vehicle in detail. They answer questions when asked. More

by LINDA79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hartley
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Nov 13, 2022 -

Ken Ganley Ford Norton responded

Linda, Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

November 12, 2022

Service was handled professionally and timely, I would recommend this service to other customers in the future. More

by Lees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2022 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 11, 2022

Excellent customer service excellent customer service. Excellent, taking care of me when I come out and set my appointments up. More

by Sdv6281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hartley
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Nov 13, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 11, 2022

My sons car is a 2016 Ford Focus and had very noticeable clutch issues, as do all the Focus’s . Although it wasn’t yet part of a law suit, Brianna in service and other employees at Ganley worked at gettin More

by cleaninggirl49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know any names of who else helped Brianna. But she was always keeping me posted on the situation.
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Nov 13, 2022 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear Brianna and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 11, 2022

Accommodating, fast service. I bought my F-250 here and my service have been on point every time. Keep it going Ganley!!! More

by Cachadawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hartley
Report | Print
Nov 13, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share you service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 09, 2022

I bought a car from there within 3 months had oil consumption issues apparently known More

by Tawnya.nichols316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2022 -

Ken Ganley Ford Norton responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Nov 14, 2022 -

Ken Ganley Ford Norton responded

Hi again Tawnya, we’ve called you a few times but haven’t heard back. Our records show that you purchased a 2017 Hyundai Santa Fe in May 2022. At that time, we performed a used car inspection (in May 2022) and the vehicle showed no issues. When you purchased the Santa Fe on 5/28, it has 61,827 miles and during your last visit on 11/9 it had miles. Which means there’s been 10,000 miles put on the vehicle in 5 1/2 months. And CarFax shows no record of oil changes during that time. Our records show that you brought the vehcile in on Monday November 9 and stated that the vehicle was using excessive oil. We did a diagnostic on the vehicle and no leaks were found. We did not charge you for the diagnostic. Currently Hyundai has a recall on engines burning oil so we show that we informed you that you can take your vehicle there to get the issue fixed for Free. Since it is a Hyundai vehicle, you do have to take it to a Hyundai dealer for recalls. Your service advisor also stated that he printed out a bulletin about oil consumption issues and paperwork that the Hyundai coverage transfers to next vehicle owner (which is you). If you have any further questions or concerns, please contact us at JWheatley@GanleyAuto.com thanks!

Nov 14, 2022 -

Tawnya.nichols316 responded

I assure you I’ve changed the oil, how else would I know that it’s loosing oil! My problem is nobody bothered to inform me of any issues on a car I was going to purchase, but as soon as I brought it in it was known then, I’m sure that’s just a coincidence though right? And there was also an open recall on it as well but no worries, I’ve made an appointment with Hyundai, I just won’t recommend a dealership to anyone that wasn’t upfront about known issues on a vehicle they’re going to sell someone ! Typical though:/

Nov 15, 2022 -

Ken Ganley Ford Norton responded

Hi again Tawnya, in regard to the open recall on this vehicle and whether or not our dealership informed you...we have paperwork with the entire CarFax report and your signature stating that you reviewed and received a copy of the CarFax Vehicle History Report and it's dated 5/28/2022. Our policy is to present the CarFax report for every single used vehicle that we sell to the purchaser and to have the customer sign off to show proof that we did disclose everything about the vehicle to the customer. You were given a copy of this paperwork when you purchased the vehicle, but we can also send you another copy for your records if you'd like, just let us know. Our goal is to communicate everything to our customers to the best of our ability, and in this case, we do have proof that we did so. Thanks!

Nov 17, 2022 -

Tawnya.nichols316 responded

Thank you for pointing out my problem with this , completely ignoring the main issue again! It’s not about the recall, that’s just another thing with the vehicle ,thanks for pointing out the only thing I knew about !

November 05, 2022

Good job of getting me in and informed me of what was wrong with my car. Not pushy about fixing it and informed me of my options. More

by Osbornet37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hartley
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Nov 07, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 02, 2022

Excellent job as always, been using them for the past ten years for all our repairs More

by BILLBA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hartley
Report | Print
Nov 03, 2022 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

October 27, 2022

They do treat me very well and they take care of the problems I will always take my car to Ganley Ford to be serviced if it isn’t something small that my husband can do More

by dkshark7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hartley
Report | Print
Oct 28, 2022 -

Ken Ganley Ford Norton responded

It's great to hear that Mike was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

October 25, 2022

It took 2 days to get a diagnostic for my car. (Thursday/Friday).Then was told they would have to order parts but they would be in Monday, so we scheduled for the following Friday to ensure everyt More

by Melissa Wells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul
Report | Print
Oct 27, 2022 -

Ken Ganley Ford Norton responded

Thank you for bringing this to our attention, and thank you for taking the time to speak to our customer relations manager and service manager today. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we are looking forward to the opportunity to turn this situation around for you. We look forward to your next visit!

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