Ken Ganley Ford Norton - Service Center

Call and talk to Brianna in service to see if I could get a repair and oil change on my 2019 ford escape and was told first appointment for oil change was Thursday and said fine was then was transferred to t a repair and oil change on my 2019 ford escape and was told first appointment for oil change was Thursday and said fine was then was transferred to the parts department to see if part was available. I was about to make appointment for repair at 3pm on 12/5/22. Arrived about 2:30 for appointment was checked in by Mike Hartley then after about 15 minutes he noticed that I had an oil change scheduled for Thursday at 2pm and asked did I just want it to be done today? I said if at all possible that would be great. Mike said ok and everything was done in a hour and half. More

So far I’ve had great service and good communication. I had one small problem with one of the services they did and it was corrected without question and an apology. Probably so smart I really didn’t nee I had one small problem with one of the services they did and it was corrected without question and an apology. Probably so smart I really didn’t need apology. Very happy with them. More

I found that the dealer really care about the people. They should be proud of themself They should be proud of themself More

Everyone friendly and courteous especially Mike Hartley. Took care of me right away. Listened to my concerns. Took care of me right away. Listened to my concerns. More

Nice place friendly employees and they know what they doing and they fast And if they told you one hour that’s me in one hour doing and they fast And if they told you one hour that’s me in one hour More

Mike was very easy to work with and kept me updated about the progress of my vehicle. He gave me solid advice about optional repairs when my engine needed to be replaced and worked with Ford to get additiona the progress of my vehicle. He gave me solid advice about optional repairs when my engine needed to be replaced and worked with Ford to get additional parts covered. More

Went there to have a recalled part replaced. Service was great. Waiting area was clean. They were finished quicker than expected. They even washed my car! I'm very satisfied with my experienc Service was great. Waiting area was clean. They were finished quicker than expected. They even washed my car! I'm very satisfied with my experience there. More

Knowledgeable service personal, and sales people who helped seal a deal on purchasing another vehicle. helped seal a deal on purchasing another vehicle. More

Ganley Ford in Norton took care of all our needs in repairing the recalls on our Coachmen Mirada. We recommend. repairing the recalls on our Coachmen Mirada. We recommend. More

Prompt service and very friendly. Service team explains everything and always clean truck after service. Service team explains everything and always clean truck after service. More