Ken Ganley Ford Norton - Service Center

Impeccable service! ! All staff members were courteous and pleasant!! Our experience was absolutely carefree!! We would highly recommend Ken Ganley Ford to our friends ! All staff members were courteous and pleasant!! Our experience was absolutely carefree!! We would highly recommend Ken Ganley Ford to our friends and family!!! More

Service writer Brianna was great! Explained that goofy emergency brake sequence to me. I think🤔 Explained that goofy emergency brake sequence to me. I think🤔 More

Service was great my car had a recall for the transmission they came and got it fixed the problem and returned my car. Gentleman who picked it up was friendly as was the one that set up the appoi transmission they came and got it fixed the problem and returned my car. Gentleman who picked it up was friendly as was the one that set up the appointment . More

Great service department. The staff cares about customer support.?I am a very picky person and the staff still supports me. Kudos to Scott, Mike, Brea and everyone else. The staff cares about customer support.?I am a very picky person and the staff still supports me. Kudos to Scott, Mike, Brea and everyone else. More

Awesome staff an awesome team. They are always very professional always greet you when you come in. Keep you informed on what needs to be done on your vehicle. Service does a gre They are always very professional always greet you when you come in. Keep you informed on what needs to be done on your vehicle. Service does a great job.! More

Ken Ganley Ford Norton does a nice job with completing timely work at a reasonable rate timely work at a reasonable rate More

Great friendly service all around, easy to work with and they worked around my schedule. Will definitely use them again. they worked around my schedule. Will definitely use them again. More

Did not get to deal with Paul, unfortunately! The gentleman I did deal with was friendly and professional, But..... The gentleman I did deal with was friendly and professional, But..... More

Very helpful. ..I feel hopeful about the service I received and the level of commitment was above and beyond ..I feel hopeful about the service I received and the level of commitment was above and beyond More

If I could give Mike Hartley more than 5 stars I would. I had my 2015 Lincoln Navigator sent to your shop for a pretty major repair that was covered by my warranty. The large local dealership in Akron that I had my 2015 Lincoln Navigator sent to your shop for a pretty major repair that was covered by my warranty. The large local dealership in Akron that I purchased it from was not capable of doing the work so they sent me to Ganley. From the moment I interacted with Mike, he took charge of the situation and was on it every step of the way. He worked directly with the other dealership to make sure they followed through on their warranty and he held them accountable and believe me, it wasn't an easy task. He was awesome in communicating daily (sometimes multiple times per day) to keep me in the loop and informing what I needed to do from my end. If there was a way to teach customer focus and empathy lessons in the auto business, Mike Hartley could teach a master class. After a week of having my car in the shop (primarily due to the lackluster performance of the dealership I purchased it from) our car was repaired by Mike and his team of well trained and extremely competent team. I can't thank him enough. I plan to bring my vehicle to your dealership for its' routine maintenance now thanks in part to the service that Mike provided. He really went the extra mile to make sure everything was handled correctly. I wish there was a way to bottle his customer focus, empathy and down to earth nature for others in the industry to learn from. Kudo to Mike and the team at Ganley Ford in Akron. Thanks again! Mike C. More