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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,131 Reviews
Call Service Center (877) 839-4979

1,131 Reviews of Ken Ganley Ford Norton - Service Center

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February 20, 2023

They are professional, efficient and congenial. They make servicing my car a pleasant experience. Paul is terrific! More

by davidmhoppe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Feb 20, 2023 -

Ken Ganley Ford Norton responded

David, It's great to hear that Paul was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

Feb 22, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

February 19, 2023

Woman service writer was very friendly and thorough, but would have been nice to have her initiate updates regarding completion progress. More

by homecrafter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brianna and our team, and we look forward to working with you again.

February 18, 2023

Everyone there is so friendly and helpful. This past visit was an unexpected emergency, and they graciously fit us in and got us back on the road in under 2 hours. Scott in Service departm More

by Robinr0825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2023 -

Ken Ganley Ford Norton responded

Robin, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!

February 17, 2023

The personnel has always be courteous and knowledgeable about car repairs I have had done. More

by lspakulis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. Brianna and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

Feb 20, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you so much for your positive comments about Ken Ganley Ford Norton! If you have any further questions, please give us a call. We're always happy to help!

February 15, 2023

Service dept. Is really good. They are a dealership that does not throw parts on a vehicle hoping to fix a problem .they really take pride in what they do if it's More

by Escaoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hartley
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Feb 16, 2023 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 13, 2023

Outstanding group of people. Really enjoy. Working with these professional personnel. Scott Mike and countless others make this a great dealership. More

by Pjblues2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hartley
Report | Print
Feb 14, 2023 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 03, 2023

Have only been once, since I'm fairly new to Ford, but everyone seemed really kind and helpful! Thanks for your help with everything!! More

by hermanl22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Feb 06, 2023 -

Ken Ganley Ford Norton responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 02, 2023

The workers are friendly and helpful. The service is was pretty fast. The work seems to be done well. More

by maxximus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul s
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Feb 03, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 31, 2023

The best around my family would not think about going somewhere else, great service dept, and the salesmen are top notch. More

by rsc4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words for John, and for taking the time to leave us this wonderful feedback!

Feb 03, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

January 31, 2023

Service Department was Thorough and timely in completion of servicing of my 2018 ford explorer. More

by wes8156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hartley
Report | Print
Feb 01, 2023 -

Ken Ganley Ford Norton responded

Wes, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!

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