Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,131 Reviews
Call Service Center (877) 839-4979

1,131 Reviews of Ken Ganley Ford Norton - Service Center

Sort by
March 03, 2023

Got our car in quickly and got it back two days later all completed. Happy the part was available and service desk kept us updated on the progress. More

by steve_dort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Ken Ganley Ford Norton responded

Steve, Thank you so much for your excellent review! We are so glad that Brianna had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

March 02, 2023

My service advisor was awesome. She came out and kept me updated on everything as it was happening and expedited everything efficiently. Thanks Ganley She’s a keeper More

by mik2me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 27, 2023

The truck needed several recalls completed and this took several days to complete. I was provided a newer loaner vehicle which worked out great. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2023 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Norton, Jeff, we look forward to having you as a valued customer for many years to come!

Mar 02, 2023 -

Ken Ganley Ford Norton responded

Hi Jeff, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

February 25, 2023

Awesome customer service. Very attentive to my requests and needs. All reps very polite and informative. More

by johnathan.jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hartley
Report | Print
Feb 27, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Johnathan, and we look forward to working with you again.

Feb 28, 2023 -

Ken Ganley Ford Norton responded

Hi, We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 25, 2023

No pressure everyone great and friendly. Love the experience can’t wait to buy another More

by rkennat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Report | Print
Feb 27, 2023 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

Feb 28, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 24, 2023

We called about an issue. We were given an appointment for the next day. We were able to drop it off the day before the appointment. Before we left the parking lot someone was More

by vondasmith05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Feb 24, 2023 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

February 24, 2023

Mark and his team in the big truck department are AWESOME! Always a great experience with our camper!!!! More

by Joe.stefan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Feb 24, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with Mark and our team. We're glad to hear we delivered such a great experience!

February 22, 2023

Great service. Service advisor went out of his way to help me with an issue. More

by brad.fearn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Feb 23, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

February 21, 2023

They had a different story each time I talked to them. Very inconsistent. Not very sure of what was going on. More

by Ptchevy67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Spath
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hartley
Report | Print
Feb 24, 2023 -

Ken Ganley Ford Norton responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 21, 2023

This was a very good but routine visit. Work was done efficiently. Love the dealership. More

by ccroley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hartley
Report | Print
Feb 21, 2023 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

1
...
26
27
28
...
114