Ken Ganley Ford Norton - Service Center

Great service, friendly staff always professional I have never had a problem with there service department never had a problem with there service department More

A month ago I brought my Ford Fusion in for service due to an idle issue and randomly stalling. Your team had the vehicle for almost 2 weeks, couldn’t pinpoint the exact problem. Made an educated guess and to an idle issue and randomly stalling. Your team had the vehicle for almost 2 weeks, couldn’t pinpoint the exact problem. Made an educated guess and replaced a part. When I picked the vehicle up, I made it to downtown Barberton and it stalled. Maybe 2-3 miles! I thought it could be due to having 18 miles left in the fuel tank. When the vehicle was dropped off it had just over 1/2 tank. I called Brianna and voiced my concern. She said bring it back down and we can take another look. Also stated that they would waive the $190 diagnostic charge and work with me on the labor charges since it wasn’t fixed the 1st time. This time the purge valve was changed due to HISTORIC code. Same historic code as the last time. I paid over $1100 to have this vehicle serviced for a few hundred dollar part, paid the diagnostic charge both times and after lengthy discussions, she removed about $75 in random charges??? More

Responsive, good action plan offered. Easy to work with, questions answered good. I would return when necessary Easy to work with, questions answered good. I would return when necessary More

Sales department is easy to work with and the service department is prompt and professional, thanks. department is prompt and professional, thanks. More

Very friendly and courteous. The job was done in a timely manner. My service writer was a very nice person The job was done in a timely manner. My service writer was a very nice person More

Very good service. Car was ready on time and very clean. Trustworthy and dependable service. Car was ready on time and very clean. Trustworthy and dependable service. More

We had tried two different shops and paid to have the problem with our car fixed only to be disappointed. We decided to take it to a dealer and are so glad we did! The problem is finally fixed and our problem with our car fixed only to be disappointed. We decided to take it to a dealer and are so glad we did! The problem is finally fixed and our car is running like a top! More

Desmond Norvell was great to work with in finding my new car last year. Plus the service department was quick with the oil change. car last year. Plus the service department was quick with the oil change. More

When I walked in I was greeted imeatedly from a very friendly sales staff. My primary purpose for my visit was for service on my 2021 Ranger, which was awesome. I walked the lot for a short time looki friendly sales staff. My primary purpose for my visit was for service on my 2021 Ranger, which was awesome. I walked the lot for a short time looking at vehicles that peeked my interest. I will definitely stop back soon. More

Scott was able to get my car in quick. Did everything he said. Everyone was extremely nice and knowledgeable. Did everything he said. Everyone was extremely nice and knowledgeable. More