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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,130 Reviews

1,130 Reviews of Ken Ganley Ford Norton - Service Center

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May 23, 2023

All of the staff were very polite and professional in all that they did to help me. More

by joe2289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Wright, Deven Legg
May 24, 2023 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

May 25, 2023 -

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. If you have any further questions, please give us a call. We're always happy to help!

May 20, 2023

Everyone there is nice called as soon as my parts came in and set up a appointment. More

by jr8154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 23, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you so much for your positive comments about Ken Ganley Ford Norton! If you have any further questions, please give us a call. We're always happy to help!

May 18, 2023

Devin was a great service rep. He was available for questions and made me feel I was in good hands with Ganley. More

by William VanDyke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
May 19, 2023 -

Ken Ganley Ford Norton responded

Thank you, William, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Deven here at Ken Ganley Ford Norton.

May 18, 2023

There was a recall on my passenger airbag so I called. Devin scheduled an appointment for me in one week and got the job done!!! I've never had any work done by tall but will definitely be back!!! You guy More

by Natalie
Recommend Dealer
Yes
Employees Worked With
Deven Legg
May 19, 2023 -

Ken Ganley Ford Norton responded

Thank you, Natalie, for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad Deven was able to help, and we hope to see you again!

May 17, 2023

Got a great deal on my f150 they really took care of me I have now bought 3 cars from this dealership in the past 2 years I will definitely be back. The service department is also great I bring all my vehicl More

by John K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell, Paul Asano, Deven Legg
May 17, 2023 -

Ken Ganley Ford Norton responded

John, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 24, 2023 -

Ken Ganley Ford Norton responded

Hi John, thank you so much for your positive comments about Ken Ganley Ford Norton! If you have any further questions, please give us a call. We're always happy to help!

May 17, 2023

Ganley ford service is great. Scott is a easy person to communicate with. Followed thru with everything we discussed More

by Finelinelawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with Scott and our team. We're glad to hear we delivered such a great experience!

May 15, 2023

They were very polite and helpful, they were knowledgeable.they kept me up to date with the progress on the repair. More

by woodcrest60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 16, 2023 -

Ken Ganley Ford Norton responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 12, 2023

Awful. They do not check the used cars throughly, I’ve had by car for a little over a month and have only physical had it for maybe 2 weeks because it’s had More

by Unsatisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Can you please reply with your first and last name & phone # so we can contact you to get more info and address this for you. Or you can email your contact info to JWheatley@GanleyAuto.com Thank you again for your feedback. It helps us to get even better.

May 07, 2023

The dealership in Norton was not reliable in letting me know when my vehicle was finished, I had to keep calling, did not give me courtesy wash and said all the parts wasn't covered, but didn't call to te More

by halechalanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
May 08, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

May 10, 2023 -

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

May 06, 2023

They were nice and friendly,they fixed our car the next day. They did a nice job on our car. More

by Barbara Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Ken Ganley Ford Norton responded

Hi Barbara, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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